Online Orders & Customer Support Specialist

Woolworths Supermarkets; Auckland; On-site; NZD 52,000 - 60,000; Full time

Benefits offered by this job

Everyday Rewards discounts

Career progression opportunities

Employee discounts

Job summary

Woolworths Supermarkets New Zealand is seeking a team member to pick and pack orders accurately for our online customers. You will communicate with other departments about substitutions and out-of-stocks, ensuring timely, safe deliveries.

The role focuses on customer service, teamwork, and a positive attitude toward Health and Safety. You will be on your feet for the duration of shifts and contribute to a friendly, efficient online shopping experience.

Qualifications

• Customer-focused approach with a friendly attitude.
• Ability to work well in a team and communicate clearly.
• Willingness to stand and move during shifts.

Responsibilities

• Picking and packing orders accurately for online customers.
• Communicating with other departments about substitutions and stock issues.
• Maintaining safety and efficiency in handling goods.

Skills

Customer service

Teamwork

Effective communication

Tools

Stock management system

Job description

Woolworths Supermarkets New Zealand is seeking a team member to pick and pack orders accurately for our online customers. You will communicate with other departments about substitutions and out-of-stocks, ensuring timely, safe deliveries.

The role focuses on customer service, teamwork, and a positive attitude toward Health and Safety. You will be on your feet for the duration of shifts and contribute to a friendly, efficient online shopping experience.