Onboard Cafe Bar Host

Island Direct 2023 Limited Partnership; Auckland; Presencial; NZD 50.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free ferry travel for leisure use (FT)

50% off café items

Complimentary hot beverages before, on

Car parking at Te Whero Island

Ongoing training and development

Work on one of New Zealand's iconic 水

Descripción de la vacante

Island Direct is recruiting for a Host to greet passengers, manage cafe service, and support vessel operations on Auckland's Hauraki Gulf.

You will lead hospitality duties, maintain safety and customer service standards, and work a rotating schedule including weekends and holidays. Prior Duty Manager’s Certificate and LCQ are mandatory, with barista experience highly regarded.

Formación

• Current Duty Manager's Certificate and LCQ are mandatory.
• Barista or hospitality experience is desirable.
• Excellent customer service and communication skills.
• Positive team player with a can-do attitude.
• Able to work in a fast-paced, on-water environment.
• Flexible and available for weekends and public holidays.

Responsabilidades

• Greet, scan, and board passengers in a friendly and professional manner.
• Ensure the passenger manifest is accurate and bookings are up to date.
• Assist the Skipper with safe vessel operations.
• Support the Deckhand with lines, ropes, and gangway handling during berthing and departures.
• Operate the onboard café and bar, including coffee, food, and beverages.
• Maintain the cleanliness and presentation of the café and passenger areas.
• Ensure proper use, cleaning, and maintenance of hospitality equipment.
• Deliver consistently high-quality coffee and beverages.
• Train and support other crew in hospitality procedures and equipment use.
• Deliver exceptional customer service while ensuring passenger comfort and safety.
• Comply with health and safety, food safety, and alcohol licensing requirements.

Conocimientos

Duty Manager's Certificate

LCQ

Barista experience

Customer service

Communication

Team player

On-water operations

Descripción del empleo

Host – Island Direct Full-time and Casual Roles Available

Join our Crew on the Hauraki Gulf

Island Direct is a growing passenger ferry operator connecting Auckland's CBD with the beautiful Waiheke Island. As we expand our fleet and services, we're seeking enthusiastic, safety-focused Qualified Deckhands who take pride in the service they deliver and thrive in a fast-paced marine environment.

The Role

As a Host, you are the face of Island Direct – the first team member passengers see when boarding and the last when they leave. Your role combines hospitality and safety, ensuring every journey is safe, welcoming, and memorable.

Key Responsibilities

Greet, scan, and board passengers in a friendly and professional manner.

Ensure the passenger manifest is accurate and all bookings are up to date.

Assist the Skipper with safe vessel operations.

Support the Deckhand with lines, ropes, and gangway handling during berthing and departures.

Operate the onboard café and bar, including preparing and serving coffee, food, and beverages.

Maintain the cleanliness and presentation of the café, passenger areas, and vessel.

Ensure the proper use, cleaning, and maintenance of onboard hospitality equipment.

Prepare consistently high-quality coffee and beverages.

Train and support other crew members in hospitality procedures and equipment use.

Deliver exceptional customer service while ensuring passenger comfort and safety.

Comply with all health and safety, food safety, and alcohol licensing requirements.

Skills & Experience

Current Duty Manager's Certificate and LCQ (mandatory).

Barista or hospitality experience is highly desirable.

Excellent customer service and communication skills.

Positive team player with a can-do attitude.

Able to work in a fast-paced, dynamic, on-water environment.

Flexible and available to work rostered shifts, including weekends and public holidays.

Roster and Hours

Island Direct operates a rotating shift roster to support our daily ferry services across the Hauraki Gulf. Island Direct operates an extended service schedule, requiring shift availability from 5:00am until 2:00am. This rotation includes coverage for weekends and public holidays. Additional hours may be available based on operational demand

What We Offer

• Competitive remuneration commensurate with experience
• A supportive, professional team committed to excellence
• The opportunity to work on one of New Zealand's most iconic waterways
• Complimentary hot beverages before, during, and after your shift, plus 50% off café items
• Free ferry travel for leisure use (full-time employees)
• Car parking at Te Whero Island on working days
• Ongoing training and development opportunities as our fleet and operations grow

We look forward to hearing from you.