Harbour Information Sales Consultant (Summer - fixed-term/part-time)

Fullers360; Auckland; Vor Ort; NZD 25.000 - 36.000; Teilzeit

Benefits dieser Stelle

Free ferry travel

50% café discounts

Flu shots & EAP

Discounted healthcare

Zusammenfassung

Fullers360 is seeking an experienced Harbour Information Sales Consultant for a fixed-term, part-time role based at the Harbour Information Kiosk, 99 Quay Street. The position involves promoting Fullers360 products and selected partners, delivering premium customer service to domestic and international visitors, and upselling where appropriate.

The role is 4 days per week, 9:00am–2:00pm (20 hours total), includes some weekends and public holidays, and reports to the Harbour Information Kiosk

Qualifikationen

• Experience in sales and customer service, preferably in travel and tourism.
• Excellent communication skills, both verbal and written.
• Ability to upsell and promote products effectively.
• Strong relationship-building and customer service focus.
• Reliable, proactive and able to work as part of a team.

Aufgaben

• Promote, upsell and sell Fullers360 products and select third-party offerings to visitors.
• Deliver premium, in-person service at the Harbour Information Kiosk (99 Quay Street).
• Handle customer queries and close sales with both domestic and international visitors.

Kenntnisse

Sales & customer service

Upselling

Travel & tourism knowledge

Communication

Team player

Reliability

Jobbeschreibung

We're gearing up for our busiest period with summer around the corner and will be employing a Harbour Information Sales Consultant on a fixed term part-time basis. Ideally, you'll be able to start Mid November 2026 and work through till early April 2027

About us

Fullers360 was born of a love for the Hauraki Gulf in 1981. 40 years downwind, our network unifies the entire Gulf. Through a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play.

About the role

We're seeking an experienced travel and tourism sales expert to join our team as a Harbour Information Sales Consultant on a fixed-term, part-time basis. This is a front-facing, customer-focused position where your deep understanding of retail travel sales will be crucial.

You’ll be responsible for promoting, upselling, and selling Fullers360 products along with select third-party offerings, ensuring each customer enjoys a seamless, premium experience.

This role is based at the Harbour Information Kiosk (99 Quay Street) and is 100% onsite, requiring confident in-person engagement with domestic and international visitors. You’ll report to the Harbour Information Kiosk Manager and work alongside a committed team of tourism professionals.

About the hours

This is a rostered role which will see you work 4 days per week, including some weekends and some public holidays.

The hours of work are 9:00am till 2:00pm, totaling 20 hours per week.

About you

You’re a seasoned sales and service professional, ideally with a background in travel and tourism. You understand the dynamics of fast-paced customer environments and can confidently promote, upsell, and provide seamless service under pressure.

You’ll bring maturity, resilience, and a calm presence, even during peak traffic periods. Your ability to engage with diverse customers, manage complex queries, and maintain professionalism sets you apart.

What we are looking for:

• Previous experience in sales (promoting and upselling) and customer service, preferably in travel and tourism
• Good attention to detail and sound decision making skills
• Excellent communication skills, both verbal and written
• Someone who is outgoing, bubbly and a team player who will promote a positive atmosphere
• Ability to build and sustain relationships with our customers
• Reliability and a pro-active nature

About our benefits and perks (T's & C's apply)

• Free ferry travel for work and leisure for our part-time employees
• For leisure (off duty/non-work related) all café purchases have a 50% discount
• Free annual flu shots and EAP (employee assistance program)
• Access to discounted healthcare (Southern Cross)

Please note: As part of the recruitment process you will be required to undergo pre-employment screening including medical, drug and alcohol and reference checks.

*Candidates must have the right to work in NZ to be considered for this role.