On Site Technician

Summerset Retirement Villages; Wellington; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working arrangements

Free Southern Cross health insurance

Ongoing professional development

Birthday leave

Job summary

Summerset Retirement Villages seeks an Onsite Technician to deliver high-quality, people‑first technology support across our Wellington Head Office and wider region. You’ll be the frontline in the Tech Bar, handling day‑to‑day IT requests and ensuring staff stay connected and productive.

You’ll work closely with Service Desk, Digital teams and external partners, configuring devices for new starters, supporting meeting rooms, AV systems, and end‑to‑end technology readiness for village go‑lives.

Qualifications

• Experience in a Service Desk, onsite IT support or similar customer-facing role.
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, Azure AD and Group Policy.
• Experience supporting mobile devices and AV/meeting room technology.
• Understanding of IT security best practices.

Responsibilities

• Provide walk-up and onsite support across Head Office and regional sites.
• Log, manage and resolve incidents and service requests via the IT Service Desk.
• Support workplace technology including laptops, desktops, mobile devices, printers and AV.
• Monitor and maintain meeting room and collaboration tech (Microsoft Teams Rooms).
• Provision devices for new starters and manage offboarding.
• Ensure accurate asset registers and device records are kept.
• Assist with technology readiness for new villages and go-lives.
• Collaborate with project teams for smooth technology implementation.
• Create knowledge articles and contribute to self-service resources.
• Deliver friendly, professional, solutions-focused customer service.

Skills

Customer service

Windows 11

Microsoft 365

Active Directory / Azure AD

Group Policy

Mobile devices (iOS/Android)

AV / meeting room tech

IT security basics

Communication skills

Organisational & prioritisation skills

New starter provisioning

Driver's license

Tools

MDM solutions

Microsoft Teams Rooms

Azure AD

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Full time

1d ago , from Summerset Retirement Villages

At Summerset, from the moment we start developing a village to when our residents call it home, it’s the passion and dedication of our people that brings our villages to life. We are one team, united by being part of something bigger – to bring the best of life to our residents.

Job Description

About the Role

As our Onsite Technician, you’ll play a key role in delivering a high‑quality, people‑first technology experience across our Wellington Head Office and wider Wellington region.

Sitting within our Digital Service Experience team, this is a highly visible, hands‑on role where you’ll provide frontline technology support through our Tech Bar and onsite services. You’ll be the go‑to person for day‑to‑day workplace technology needs, ensuring our people are supported, connected and productive.

Working closely with the Service Desk, Digital teams, business stakeholders and external partners, you’ll support everything from new starter setups and meeting room technology through to village go‑lives and office fit‑outs.

• Providingwalk‑upand onsite support across Head Office and regional sites
• Logging, managing and resolving incidents and service requests through the IT Service Desk platform, including triage and escalation where required
• Supporting workplace technology including laptops, desktops, mobile devices, printers, AV and meeting room technology
• Monitoring and proactively maintaining meeting room and collaboration technology, including Microsoft Teams Rooms
• Preparing, provisioning and deploying devices for new starters and managing technology offboarding
• Maintaining accurate asset registers, inventories and device records
• Supporting technology readiness for new villages, care centres and offices, including on‑site support during go‑lives
• Working with project teams to ensure technology solutions are implemented smoothly and reliably
• Creating and contributing to knowledge articles, self‑service resources and continuous improvement initiatives
• Providing friendly, professional and solutions‑focused customer service at all times

Qualifications

About You

You’re a customer‑focused technology support professional who enjoys being hands‑on and visible. You’re comfortable juggling multiple priorities, communicating clearly with a wide range of stakeholders, and resolving issues with a calm, practical approach.

You understand the importance of reliability and service in a care‑focused environment and take pride in delivering a great user experience.

You’ll Also Bring:

• Experience in a Service Desk, onsite IT support or similar customer‑facing technology role
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, Azure AD and Group Policy
• Experience supporting mobile devices (iOS and Android) and MDM solutions
• Exposure to AV, meeting room technology and collaboration tools
• A good understanding of IT security best practices
• Strong communication, organisation and prioritisation skills
• A positive attitude with a genuine desire to help others
• Competency with hand and power tools
• A full New Zealand driver’s licence

Additional Information

Why Summerset

At Summerset, we believe diversity strengthens our organisation and enriches the experience we deliver to residents. We welcome applicants from all backgrounds, industries and experiences—even if you don’t meet every requirement, we encourage you to apply.

We’re committed to creating a workplace where people feel supported, valued and empowered to do their best work.

Some of the benefits you’ll enjoy include:

• Flexible working arrangements
• Free Southern Cross health insurance
• Ongoing professional development and tailored career progression
• Birthday leave