On-Site Tech Solutions Specialist - St Lukes

The Warehouse Group; Albert-Eden; On-site; NZD 48,000 - 65,000; Full time

Benefits offered by this job

Commission & incentives

Consecutive days off

Birthday leave

Brand discounts across TWG brands

Lifestyle leave options

Annual sick leave (10 days)

Job summary

The Warehouse Group is hiring a field-based On-Site Tech Solutions Specialist for the St Lukes Noel Leeming store in Auckland. You will demonstrate products, provide expert advice, and install purchases for customers, ensuring an exceptional in-store experience.

This role demands strong tech interest, excellent communication, and a proactive, can-do attitude. A full NZ driver’s license and the ability to work Fri–Tue, 45 hours per week are required.

Qualifications

• Experience with installing and setting up technology (WiFi, TV, PC and Audio).
• Proven experience in a customer facing role with strong communication.
• Ability to undertake heavy lifting, climb ladders and be on your feet for long periods.

Responsibilities

• Provide end-to-end service with demonstrations, support and advice to customers.
• Deliver and install purchases and ensure customer satisfaction.
• Troubleshoot issues and communicate clear solutions to customers.

Skills

Customer service

Troubleshooting

Technical setup

Communication

Tools

Jamf

Google Admin

Microsoft Admin

Job description

On-Site Tech Solutions Specialist - St Lukes

• Full-time
• Contract Type: Permanent

Our purpose is simple; helping Kiwi's live better every day.

The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions and continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Noel Leeming, as part of TWG, is New Zealand's market leader for technology and appliances and we know that to thrive in this fast-paced environment we must be able to unlock the power of our team members to put our customers first in everything we do - and that's where you come in!

Our Tech Solutions Specialist Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure we provide them with the right product or service – through live demonstrations, the offering of support and advice, and delivering and installing purchases.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive 'get it done' attitude and work ethic.

This position will be based out of our St Luke's Noel Leeming store, working Friday - Tuesday, 45 hours per week.

Being a field based role, it will be essential for you to have a full clean New Zealand Drivers license to have the ability to operate one of our company vehicles. You must alsobe entitled to legally work in New Zealand without any restrictions, for at least 24+ months.

Ideally you will have:

• Experience with installing and setting up technology (WIFI, TV, PC and Audio) but training will be provided to the right candidate
• Proven experience in a customer facing role, excellent communication skills and a positive attitude.
• The ability to undertake heavy lifting, climbladders and beon your feet for long periods of time.

Any of the following would be great too but can be learned

• Apple OS/IOS knowledge
• Experience in school, enterprise or SME IT support roles
• Device management Knowledge
• Software knowledge - Jamf, Google admin and/or Microsoft admin

What we can offer you?

• Base rate + Commission and Incentives
• Consecutive days off
• Paid day off on your birthday
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you'd like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

There are many awesome benefits that come with joining The Warehouse Group family and this is a great opportunity to take your career to the next level.

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!

Job Location