Tech Solution Specialist - InStore

The Warehouse Group; Auckland; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Base rate and Incentives

Birthday day off

Employee discounts on all brands

Lifestyle leave options

Annual sick leave entitlement

Job summary

Noel Leeming, part of The Warehouse Group, is seeking a customer-focused team member for our Queen Street store. You will engage customers with live demonstrations, provide expert advice, and support installation and setup of technology solutions in stores, homes and workplaces.

This role operates Monday to Friday, 8:30am–6:00pm, totaling 45 hours per week. Ideal candidates bring sales or service experience, enjoy helping customers, and are confident troubleshooting devices.

Qualifications

• Experience & passion in one or more of the following areas: sales, installation, or customer service.
• Confidence to set up and install technology.
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer.
• Driven, and confident in trouble shooting problems.

Responsibilities

• Provide end-to-end service including live demonstrations, support, and advice.
• Assist with delivery, installation and setup of solutions in stores, homes and workplaces.
• Ensure customer satisfaction through proactive communication and problem solving.

Skills

Sales experience

Customer service

Tech setup

Troubleshooting

Tools

POS systems

Job description

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Job Description

Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

This position will be based in our new Queen Street store, working Monday to Friday 8:30am – 6:00pm, 45 hours per week.

Qualifications

What is your key to success?

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.

Willingness to continue developing your career through onsite training and accreditations

What we can offer you?

• Base rate and Incentives
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!