On-Site Tech Solutions Specialist

The Warehouse Group; Mount Maunganui; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Base rate + Commission

Consecutive days off

Birthday leave

Brand discounts

Lifestyle leave

Sick leave 10 days

Job summary

The Warehouse Group’s Noel Leeming store in Mt Maunganui is seeking a Tech Solutions Specialist to deliver expert product demos, install purchases and provide outstanding support to customers.

You will be based on-site, working Tuesday to Saturday, totaling 45 hours per week, with a focus on helping customers with technology, networking, and IT equipment while upholding our service standards.

Qualifications

• Experience installing and setting up technology (WiFi, TV, PC, Audio).
• Customer-facing role experience with excellent communication.
• Ability to lift heavy items, climb ladders and stand long periods.
• Device management knowledge and experience with Jamf, Google Admin and/or Microsoft Admin.

Responsibilities

• Provide end-to-end tech support and product demonstrations.
• Offer guidance, support and advice for customers and install purchases.
• Troubleshoot issues and ensure customer satisfaction in-store.

Skills

Customer service

Technical troubleshooting

Communication skills

On-site service

Lifting/physical stamina

Education

IT support experience (school/enterprise/ SME)

Tools

Jamf

Google Admin

Microsoft Admin

Apple OS/iOS

Job description

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

Company Overview

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and is a Kiwi classic brand. Every day we live and breathe our core values to guide our conversations, actions and decisions and continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Noel Leeming, as part of TWG, is New Zealand’s market leader for technology and appliances and we know that to thrive in this fast‑paced environment we must unlock the power of our team members to put our customers first in everything we do – and that’s where you come in!

Job Description

Our Tech Solutions Specialist Experts are key to our success. The end‑to‑end service we offer means customers can rely on us to ensure we provide them with the right product or service – through live demonstrations, the offering of support and advice, and delivering and installing purchases.

This opportunity would suit someone who loves technology, is customer‑focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to troubleshoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

Position will be based out of our Mt Maunganui Noel Leeming store, working Tuesday – Saturday, 45 hours per week.

Qualifications

Being a field‑based role, it will be essential for you to have a full clean New Zealand Driver’s licence to operate one of our company vehicles. You must also be entitled to legally work in New Zealand without any restrictions, for at least 24+ months.

• Experience with installing and setting up technology (WIFI, TV, PC and Audio) – training will be provided.
• Proven experience in a customer‑facing role, excellent communication skills and a positive attitude.
• The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time.

• Apple OS/IOS knowledge
• Experience in school, enterprise or SME IT support roles
• Device management knowledge
• Software knowledge – Jamf, Google admin and/or Microsoft admin

What We Can Offer

• Base rate + Commission and Incentives
• Consecutive days off
• Paid day off on your birthday
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

There are many awesome benefits that come with joining The Warehouse Group family and this is a great opportunity to take your career to the next level.