On-Site IT Support Engineer - Growth & Certification

New Era Technology; Auckland; Presencial; NZD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Certification Bonus Program

EAP Program – Three free sessions per

Cost price on products from suppliers

Referral Bonus Initiative

School holiday – Projects and Training

Descripción de la vacante

New Era Technology is seeking an IT Helpdesk Assistant to provide on-site first-line support at client sites in Northcote, Auckland. You will manage face-to-face interactions and the ticket board while delivering excellent customer service and prioritizing technical issues.

The role requires NZ Citizenship or permanent residency and a NZ Driver's License, with local travel across sites. You will collaborate with cross-functional teams and grow through our Certification Bonus Program and training

Formación

• Must be a NZ Citizen or hold permanent residency.
• Must have a NZ Driver's License (Full or Restricted).

Responsabilidades

• Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.).
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Conocimientos

Customer support

Communication

Attention to detail

Herramientas

Ticketing system

Descripción del empleo

New Era Technology is seeking an IT Helpdesk Assistant to provide on-site first-line support at client sites in Northcote, Auckland. You will manage face-to-face interactions and the ticket board while delivering excellent customer service and prioritizing technical issues.

The role requires NZ Citizenship or permanent residency and a NZ Driver's License, with local travel across sites. You will collaborate with cross-functional teams and grow through our Certification Bonus Program and training