Customer-Centric Retail Associate

Woolworths Group; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team discounts

Sonder support program (24/7)

Global career opportunities

Job summary

Woolworths Supermarkets New Zealand is hiring a customer service-focused team member to enhance the shopping experience. You will assist customers, help on the shop floor, and contribute to accurate inventory and well-presented shelves.

The role emphasizes personal engagement, quick problem solving, and collaboration with colleagues to support daily store operations while adhering to safety and company policies.

Qualifications

• Customer-focused approach to service and loyalty-building.
• Strong communication and personable interactions.
• Commitment to company values and professional standards.

Responsibilities

• Champion Customer Service: be highly visible on the shop floor, engage customers, and resolve inquiries and complaints.
• Ensure Store Accuracy: maintain inventory control, verify stock, conduct stocktakes, and perform price integrity routines.
• Process Deliveries & Maintain Presentation: process deliveries promptly and keep areas clean and organized for appealing store presentation.
• Support Daily Operations: swarm with the team to ensure smooth daily operations and meet store objectives.
• Prioritise Safety & Compliance: follow safety protocols, report hazards, and comply with policies and legal requirements.

Skills

Customer-centric

Interpersonal skills

Integrity & professionalism

Detail-oriented & proactive

Job description

Woolworths Supermarkets New Zealand is hiring a customer service-focused team member to enhance the shopping experience. You will assist customers, help on the shop floor, and contribute to accurate inventory and well-presented shelves.

The role emphasizes personal engagement, quick problem solving, and collaboration with colleagues to support daily store operations while adhering to safety and company policies.