Retail Customer Experience Specialist

Woolworths Ltd.; New Zealand; On-site; NZD 42,000 - 62,000; Full time

Benefits offered by this job

Team discounts

Sonder support

Rewards program

Job summary

Woolworths Group in New Zealand is seeking customer-focused team members to engage shoppers on the shop floor, assist with inquiries, and help maintain high store standards.

You\'ll contribute to smooth daily operations, support inventory accuracy, and uphold safety and compliance while delivering welcoming service across Aotearoa.

Join a dynamic, inclusive team with opportunities for growth, team discounts, and access to support programs designed to protect and empower colleagues.

Qualifications

• Customer-Centric Focus: You provide outstanding customer service, consistently focused on maximizing loyalty through personalised support.
• Strong Interpersonal Skills: You possess strong communication and interpersonal skills, enabling effective interactions.
• Integrity & Professionalism: You demonstrate a clear commitment to company values and integrity, consistently upholding professional standards and policies.
• Detail-Oriented & Proactive: You are detail-oriented, ensuring accuracy in your work and proactively escalating issues to management when necessary.

Responsibilities

• Champion Customer Service: Be highly visible on the shop floor, engaging customers with personalised assistance and promptly resolving inquiries and complaints.
• Ensure Store Accuracy: Maintain precise inventory control, including verifying stock and conducting stocktakes, and meticulously perform all price integrity routines.
• Process Deliveries & Maintain Presentation: Accurately process deliveries in a timely manner and support store presentation by ensuring areas are clean and organised.
• Support Daily Operations: Collaborate effectively with the team and "swarm" to achieve smooth daily operations and contribute to overall store objectives.
• Prioritise Safety & Compliance: Uphold safety protocols, report hazards, and ensure all tasks adhere to company policies and legal requirements.

Job description

Woolworths Group in New Zealand is seeking customer-focused team members to engage shoppers on the shop floor, assist with inquiries, and help maintain high store standards.

You\'ll contribute to smooth daily operations, support inventory accuracy, and uphold safety and compliance while delivering welcoming service across Aotearoa.

Join a dynamic, inclusive team with opportunities for growth, team discounts, and access to support programs designed to protect and empower colleagues.