Omnichannel Engagement Partner NZ

Novo Nordisk A/S; Auckland; Hybrid; NZD 90.000 - 120.000; Vollzeit

Zusammenfassung

Novo Nordisk A/S in Auckland seeks an Omni Channel Engagement Business Partner to lead integrated digital and face-to-face touchpoints aligned with NZ priorities. You’ll partner across Marketing, Sales, Medical Affairs and Compliance to design campaigns, set KPIs, and leverage data to optimize the customer journey in a regulated healthcare context.

The role offers a permanent, full-time position based in Auckland with exposure to regional and global teams, and opportunities to advance digital

Qualifikationen

• Relevant tertiary qualification in Marketing, Business, Communications, Digital, Science or related discipline.
• Experience in digital marketing, omnichannel or customer engagement.
• Experience developing integrated digital or omnichannel initiatives.
• Understanding of customer segmentation and channel moves.
• Experience with external agencies and cross-functional stakeholders.
• Ability to analyse customer and campaign data and turn into recommendations.
• Strong communication and influencing skills in a matrix organization.
• Experience in pharmaceuticals or regulated industry preferable.
• Experience in consumer engagement and knowledge of NZ healthcare/digital environment ideal.
• Experience with CRM, marketing automation, digital analytics or content platforms; familiarity with Veeva Vault PromoMats.

Aufgaben

• Partner with Marketing, Sales, Medical and other teams to build omnichannel engagement plans aligned with NZ priorities.
• Design and coordinate engagement across digital and face-to-face touchpoints, and lead local activation of approved initiatives with internal teams and external agencies.
• Support digital, social media and direct-to-consumer activity with Marketing and Communications, and improve coordination between consumer and healthcare professional engagement.
• Set KPIs, monitor performance and use data to refine targeting, channel mix and content, sharing what you learn across New Zealand and regional teams.
• Identify and test AI, automation and emerging digital technologies responsibly, and build digital capability across the organisation through practical knowledge sharing.

Kenntnisse

Omnichannel marketing

Digital marketing

Customer engagement

Data analysis

Stakeholder management

CRM/Marketing automation

Communication

Ausbildung

Tertiary qualification in Marketing/Business/Communications or related discipline

Tools

Salesforce CRM

Marketing automation

Veeva Vault PromoMats

Digital analytics tools

Jobbeschreibung

Novo Nordisk A/S in Auckland seeks an Omni Channel Engagement Business Partner to lead integrated digital and face-to-face touchpoints aligned with NZ priorities. You’ll partner across Marketing, Sales, Medical Affairs and Compliance to design campaigns, set KPIs, and leverage data to optimize the customer journey in a regulated healthcare context.

The role offers a permanent, full-time position based in Auckland with exposure to regional and global teams, and opportunities to advance digital