Office Manager and Race Director

Event Promotions; Rotorua; On-site; NZD 65,000 - 90,000; Full time

Job summary

Event Promotions in Rotorua is seeking an Office Manager and Race Director to deliver exceptional experiences across New Zealand’s iconic sporting events.

You will oversee event administration, registration management and race-day coordination, with leadership in delivering the Junior Tough Guy and Gal Challenge. This role is based in Rotorua and requires nationwide travel, including some weekend work.

Qualifications

• Proven customer service experience with a focus on participant experience.
• Excellent written and verbal communication skills.
• Full driver’s licence.
• Experience in an administration role with strong customer service and administrative competence.
• Ability to prioritise tasks, manage multiple deadlines and work in a fast-paced environment.
• Understanding of budgets and financial processes.
• Excellent computer skills and familiarity with relevant software and digital tools.
• Desirable: tertiary qualification in sport management, event management or related field.

Responsibilities

• Manage the online event entry system and associated administration.
• Process individual and group entries, including school registrations.
• Prepare event day registration lists and other event documentation.
• Liaise with timing providers to resolve registration discrepancies and outlier entries.
• Prepare event registration paperwork and race-day packs.
• Assist with packing, loading, unloading and organising event equipment.
• Manage on-the-day registrations and participant check-in.
• Manage groups of volunteers assisting with event day tasks.
• Act as a primary point of contact for competitors, schools and other stakeholders.

Skills

Customer service

Communication

Organisation

Prioritisation

Budgeting

Computer skills

Event administration

Education

Tertiary qualification in sport/event management or related field

Tools

Event registration software

Job description

Event Promotions is seeking a motivated and organised Office Manager and Race Director to help deliver exceptional experiences across some of New Zealand’s most iconic sporting events. This varied and rewarding role combines event administration, customer service, registration management and race-day coordination, with the opportunity to take the lead in delivering the New Zealand Junior Tough Guy and Gal Challenge. Based in Rotorua, you’ll play a key role in supporting participants, schools and event teams while helping create memorable experiences for thousands of young people.

Key responsibilities

• Manage the online event entry system and associated administration
• Process individual and group entries, including school registrations
• Prepare event day registration lists and other event documentation
• Liaise with timing providers to resolve registration discrepancies and outlier entries
• Prepare event registration paperwork and race-day packs
• Assist with packing, loading, unloading and organising event equipment
• Manage on-the-day registrations and participant check-in
• Manage groups of volunteers assisting with event day tasks
• Act as a primary point of contact for competitors, schools and other stakeholders

About you

• Proven customer service experience, with a commitment to delivering an excellent participant experience
• Excellent written and verbal communication skills
• Full driver's licence
• Experience in an administration role with demonstrated competence in customer service and administration
• Strong ability to prioritise competing tasks, manage multiple deadlines, and work effectively in a fast-paced environment
• Understanding of budgets and financial processes
• Excellent computer skills and strong working knowledge of relevant software and digital tools
• A tertiary qualification in sport management, event management, business administration, or a related field (desirable)

About us

Event Promotions is one of New Zealand's leading event management companies. Established in 1989, we deliver some of the country's most iconic sporting events, attracting over 45,000 participants each year. Specialising in running and mountain biking, we manage a diverse portfolio of events across the North Island.

This role will commence in January 2027.

You must be available to attend and travel (nationwide) to all event days. The position also requires some weekend work.