Office Manager

NZ Performance Academy Aotearoa; Upper Hutt; On-site; NZD 55,000 - 75,000; Full time

Job summary

NZ Performance Academy Aotearoa is seeking an Office Manager to ensure smooth front office operations and comprehensive administrative support for students, staff, and whānau. The role collaborates with the Principal and CEO to assist with finance, HR, and operational processes within a school and sports programme context.

The successful candidate will manage reception, data entry, records, communications, and event coordination while upholding NZPAA values and confidentiality.

Qualifications

• Experience in a school or customer-facing environment.
• Familiarity with school management systems; Helix preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide a warm, professional front-of-house experience for visitors, students, and staff.
• Manage communications by phone, email, and in-person inquiries.
• Maintain tidy, secure reception area reflecting NZPAA values.
• Assist with day-to-day administrative tasks including data entry, document preparation, filing, and scheduling.
• Support school-wide communications, including newsletters, notices, and event coordination.
• Maintain accurate student and staff records using school management systems.
• Assist the CEO with basic financial tasks such as purchase orders.
• Coordinate logistics for meetings, professional development days, and school events.
• Support inventory management and ordering of supplies including school uniforms.
• Support onboarding processes for new staff, including documentation and induction scheduling.
• Assist with leave tracking and staff communications.
• Help coordinate staff wellbeing initiatives and internal communications.
• Enrolment processing and documentation.
• Provide general assistance to students and staff, including attendance tracking and daily notices.
• Support student wellbeing by responding to minor health or pastoral needs and liaising with appropriate staff.
• Assist with coordination of student-athlete schedules and external appointments as needed.

Skills

Interpersonal communication

Organizational skills

Customer service

Multitasking

Education

Administration/Office management qualification

Tools

Helix

Job description

The Office Manager is responsible for the smooth and professional operation of the school’s front office and administrative functions. As the first point of contact for students, staff, whānau, and visitors, the Office Manager plays a key role in creating a welcoming and efficient environment. Working closely with the Principal and CEO, this role supports financial, operational, and HR processes, contributing to the overall effectiveness of NZPAA’s educational and sporting programmes.

Key Responsibilities:

Reception and Front Office Management

Provide a warm, professional, and responsive front-of-house experience for all visitors, students, and staff.

Manage incoming communications including phone calls, emails, and in-person enquiries.

Maintain a tidy, organised, and secure reception area that reflects NZPAA’s values and culture.

Administrative Support

Assist with day-to-day administrative tasks including data entry, document preparation, filing, and scheduling.

Support school-wide communications, including newsletters, notices, and event coordination.

Maintain accurate student and staff records using school management systems.

Finance and Operations Support

Assist the CEO with basic financial tasks such as purchase orders.

Coordinate logistics for meetings, professional development days, and school events.

Support inventory management and ordering of supplies and resources including school uniforms.

Human Resources Assistance

Support onboarding processes for new staff, including documentation and induction scheduling.

Assist with leave tracking and staff communications.

Help coordinate staff wellbeing initiatives and internal communications.

Student and Staff Support

Enrolment processing and documentation.

Provide general assistance to students and staff, including attendance tracking and daily notices.

Support student wellbeing by responding to minor health or pastoral needs and liaising with appropriate staff.

Assist with coordination of student-athlete schedules and external appointments as needed.

The successful applicant with have:

Qualifications and Experience

Relevant qualification in administration, business support, or office management (preferred).

Experience in a school or customer-facing environment is highly desirable.

Familiarity with school management systems - preferably Helix.

Skills and Attributes

Excellent interpersonal and communication skills.

Highly organised with strong attention to detail.

Ability to manage multiple tasks and maintain professionalism under pressure.

Discretion and confidentiality in handling sensitive information.

Commitment to the values and vision of NZPAA, including cultural responsiveness and student wellbeing. www.nzpaa.school.nz

Terms of Employment:

Full-time, on-site position, approx. 46 weeks per year

Remuneration aligned with experience and school policy

Start Date - 18th January 2027 (or earlier by negotiation)

Training available mid-December 2026 (by negotiation)