Nz-Registered Student Counsellor – Wellbeing

Massey University - Te Kunenga Ki Pūrehuroa; Manawatū-Whanganui; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Friendly team environment

Stable spa location

Job summary

Massey University - Te Kunenga Ki Pūrehuroa is seeking a proactive Spa Manager to lead daily spa operations, mentor a team, and drive guest satisfaction. You will set pricing, promotions, and service standards while ensuring a premium client experience.

The role requires 2+ years in spa/wellness, strong leadership, and flexibility for weekend/evening shifts. Christchurch spa location offers a supportive environment and growth within a fast-expanding brand.

Qualifications

• Minimum 2 years in spa, wellness or related field.
• Strong leadership and communication skills.
• Willingness to work weekends or evenings when required.

Responsibilities

• Oversee daily spa operations and service quality.
• Lead, coach and schedule a team of therapists and staff.
• Develop pricing, marketing promotions, and packages to grow revenue.
• Ensure hygiene, safety and compliance with regulations.

Skills

Team leadership

Customer service

Spa operations

Budgeting & pricing

Education

NZQA Level 5 qualification or Bachelor degree

Job description

Job Description

Spa Manager Wanted

Employment type: Full time (guaranteed minimum 30 hours per week , shift work from Monday to Sunday ), Permanent

Drive operational excellence, support your team, and elevate the client experience within our fast-growing spa.

Overall Duties and Responsibilities

The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring high standards of service, customer satisfaction, and business performance. The role involves managing staff, optimizing operational efficiency, driving sales and promotions, and maintaining a professional and welcoming environment for clients.

The Spa Manager is accountable for achieving business targets, maintaining service quality, and ensuring all team members perform their duties effectively in alignment with company standards.

Tasks Include

• Set business targets, manage budgeting, and establish pricing strategies and service standards
• Develop and implement marketing strategies, promotions, and packages to increase revenue
• Oversee daily operations of the spa, ensuring smooth and efficient service delivery
• Lead, supervise, and motivate a team of massage therapists and staff
• Prepare staff rosters and manage attendance records
• Monitor staff performance and conduct regular performance reviews
• Recruit, onboard, and train new employees when required
• Ensure high standards of hygiene, cleanliness, and safety are maintained at all times
• Maintain compliance with health and safety regulations and industry standards
• Manage inventory, stock levels, and ordering of spa products and supplies
• Control costs and minimize wastage to improve profitability
• Monitor customer satisfaction and service quality, implementing improvements where needed
• Handle customer enquiries, feedback, and complaints in a professional and timely manner
• Deliver excellent customer service and ensure a positive client experience
• Support business growth by identifying new opportunities, services, and operational improvements
• Collaborate with management to align spa operations with overall business goals
• Responsible for achieving weekly and monthly revenue targets

Requirements

• At least 2 years of relevant work experience in the spa, wellness, or related industry/filed; or a relevant NZ Level 5 qualification, equivalent certification; or a Bachelor’s degree or higher
• Strong communication skills with the ability to lead and motivate a team
• Well-organised, reliable, and confident in multitasking
• Experience in the spa or massage industry is a strong advantage
• Availability to work weekends or evenings when required

Why Join Us

• Supportive and friendly team environment
• Opportunities for growth within a fast-growing brand
• Stable and reputable Christchurch spa location