Business Support Lead

Healthcare Nz; Manawatū-Whanganui; Presencial; NZD 60.000 - 90.000; Jornada completa

Descripción de la vacante

HealthCare NZ in Christchurch is seeking a Spa Manager to oversee daily spa operations, drive service quality, and deliver exceptional client experiences. You will manage a team of therapists, optimize workflows, and implement marketing initiatives to grow revenue.

Ideal candidates have at least 2 years in spa or wellness, strong leadership, and excellent communication. Weekend and evening availability may be required, with a permanent full-time role and guaranteed hours.

Formación

• 2+ years in spa, wellness, or related industry.
• Strong leadership and communication skills.
• Well-organised and reliable with multitasking.
• Spa or massage industry experience is an advantage.
• Willingness to work weekends or evenings.

Responsabilidades

• Set targets, budget, pricing strategies, and service standards.
• Develop marketing campaigns, promotions, and packages to boost revenue.
• Oversee spa operations and ensure efficient service delivery.
• Lead and motivate massage therapists and staff.
• Manage rosters, attendance, and staff performance reviews.
• Ensure hygiene, safety, and regulatory compliance.
• Control inventory and costs to improve profitability.
• Deliver outstanding customer service and handle inquiries.

Conocimientos

Team leadership

Communication

Multitasking

Spa industry experience

Educación

NZ Level 5 qualification or higher

Bachelor’s degree or higher

Descripción del empleo

Job Description

Spa Manager Wanted

Employment type: Full time (guaranteed minimum 30 hours per week , shift work from Monday to Sunday ), Permanent

Drive operational excellence, support your team, and elevate the client experience within our fast-growing spa.

Overall Duties and Responsibilities:

The Spa Manager is responsible for overseeing the daily operations of the spa, ensuring high standards of service, customer satisfaction, and business performance. The role involves managing staff, optimizing operational efficiency, driving sales and promotions, and maintaining a professional and welcoming environment for clients.

The Spa Manager is accountable for achieving business targets, maintaining service quality, and ensuring all team members perform their duties effectively in alignment with company standards.

Tasks Include:

• Set business targets, manage budgeting, and establish pricing strategies and service standards
• Develop and implement marketing strategies, promotions, and packages to increase revenue
• Oversee daily operations of the spa, ensuring smooth and efficient service delivery
• Lead, supervise, and motivate a team of massage therapists and staff
• Prepare staff rosters and manage attendance records
• Monitor staff performance and conduct regular performance reviews
• Recruit, onboard, and train new employees when required
• Ensure high standards of hygiene, cleanliness, and safety are maintained at all times
• Maintain compliance with health and safety regulations and industry standards
• Manage inventory, stock levels, and ordering of spa products and supplies
• Control costs and minimize wastage to improve profitability
• Monitor customer satisfaction and service quality, implementing improvements where needed
• Handle customer enquiries, feedback, and complaints in a professional and timely manner
• Deliver excellent customer service and ensure a positive client experience
• Support business growth by identifying new opportunities, services, and operational improvements
• Collaborate with management to align spa operations with overall business goals
• Responsible for achieving weekly and monthly revenue targets

Requirements

• At least 2 years of relevant work experience in the spa, wellness, or related industry/filed; or a relevant NZ Level 5 qualification, equivalent certification; or a Bachelor’s degree or higher
• Strong communication skills with the ability to lead and motivate a team
• Well-organised, reliable, and confident in multitasking
• Experience in the spa or massage industry is a strong advantage
• Availability to work weekends or evenings when required

Why Join Us

• Supportive and friendly team environment
• Opportunities for growth within a fast-growing brand
• Stable and reputable Christchurch spa location