NZ Operations & Training Lead (Real Estate Tech)

NetYourJob Pty; Auckland; Remote; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Learning and development opportunities

Flexible remote days (Five days per 5%

Job summary

Harcourts New Zealand is seeking a Business Operations Manager to partner with the Head of Business Operations and COOs, supporting franchise offices, onboarding new sizes, and driving technology adoption. You will train teams across New Zealand, build strong relationships with business owners, and identify opportunities to improve processes and engagement.

This role involves face-to-face and online training, regular office visits, and collaboration with NZ Operations to deliver initiatives

Qualifications

• Strong tech confidence and ability to learn new systems.
• Excellent communication and relationship-building skills.
• Experience delivering training to groups.
• Organisational and time-management skills.
• Proactive, solutions-focused mindset with initiative.
• Experience coordinating projects or implementing new systems.
• Interest in emerging AI tools and responsible use.

Responsibilities

• Coordinate onboarding and setup of new Harcourts offices across New Zealand.
• Support rollout and adoption of new technology platforms and initiatives.
• Deliver face-to-face and online training on Harcourts systems.
• Conduct regular office visits to provide hands-on support.
• Act as a point of contact for system support and issue resolution.
• Develop and deliver online training sessions and webinars.
• Monitor progress and follow up on actions to meet KPIs.
• Collaborate with NZ Operations and Support teams to deliver initiatives.

Skills

Tech literacy

Communication skills

Training delivery

Relationship building

Organisational skills

Project coordination

AI awareness

Tools

MRI Vault

Website management

Marketing platforms

Job description

Harcourts New Zealand is seeking a Business Operations Manager to partner with the Head of Business Operations and COOs, supporting franchise offices, onboarding new sizes, and driving technology adoption. You will train teams across New Zealand, build strong relationships with business owners, and identify opportunities to improve processes and engagement.

This role involves face-to-face and online training, regular office visits, and collaboration with NZ Operations to deliver initiatives