Business Operations Manager, New Zealand

REINZ; Auckland; Remote; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Learning and development opportunities

Flexible remote days (Five days per 5%

Job summary

Harcourts New Zealand is seeking a Business Operations Manager to partner with the Head of Business Operations and COOs, supporting franchise offices, onboarding new sizes, and driving technology adoption. You will train teams across New Zealand, build strong relationships with business owners, and identify opportunities to improve processes and engagement.

This role involves face-to-face and online training, regular office visits, and collaboration with NZ Operations to deliver initiatives

Qualifications

• Strong tech confidence and ability to learn new systems.
• Excellent communication and relationship-building skills.
• Experience delivering training to groups.
• Organisational and time-management skills.
• Proactive, solutions-focused mindset with initiative.
• Experience coordinating projects or implementing new systems.
• Interest in emerging AI tools and responsible use.

Responsibilities

• Coordinate onboarding and setup of new Harcourts offices across New Zealand.
• Support rollout and adoption of new technology platforms and initiatives.
• Deliver face-to-face and online training on Harcourts systems.
• Conduct regular office visits to provide hands-on support.
• Act as a point of contact for system support and issue resolution.
• Develop and deliver online training sessions and webinars.
• Monitor progress and follow up on actions to meet KPIs.
• Collaborate with NZ Operations and Support teams to deliver initiatives.

Skills

Tech literacy

Communication skills

Training delivery

Relationship building

Organisational skills

Project coordination

AI awareness

Tools

MRI Vault

Website management

Marketing platforms

Job description

Business Operations Manager, New Zealand

Newmarket, Full Time, Management

• Be part of a leading international real estate bran
• Drive technology adoption, training and new initiatives across our network
• Build meaningful relationships with business owners and teams across New Zealand

About the role:

This role works closely with the Head of Business Operations, COO and wider NZ support team, playing an important role in supporting our franchise network, onboarding new offices, driving the adoption of new technology platforms and ensuring our offices have the tools, knowledge and support they need to succeed.

This is a varied, hands‑on role that will see you working closely with business owners and their teams across New Zealand, delivering face‑to‑face and online training, building strong relationships and identifying opportunities to improve business processes and engagement.

What you’ll do

• Coordinate the onboarding and setup of new Harcourts offices across New Zealand.
• Support the rollout and adoption of new technology platforms, products and initiatives across the network.
• Deliver engaging face‑to‑face and online training on Harcourts systems, including (but not limited to) MRI Vault, website management and marketing platforms.
• Conduct regular office visits to provide hands‑on support, identify opportunities for improvement and build strong relationships.
• Act as a key point of contact for system and platform support, helping offices troubleshoot issues and find practical solutions.
• Develop and deliver online training sessions and webinars to drive engagement and knowledge across the network.
• Monitor progress, follow up outstanding actions and work towards agreed KPIs.
• Collaborate with the NZ Operations and Support teams to deliver initiatives and support the wider Harcourts network.

What you’ll bring

• Strong confidence using technology, with the ability to quickly learn new systems and platforms.
• Excellent communication and relationship‑building skills.
• Confidence delivering training, presentations and engaging with groups.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• A proactive, solutions‑focused mindset with the confidence to take initiative and ownership.
• Experience supporting technology, coordinating projects or implementing new systems and processes.
• An interest in emerging technology and AI, and how these can improve business efficiency.
• A collaborative, adaptable and team‑first attitude.
• A genuine passion for helping others learn, grow and achieve success.

Previous experience within real estate, franchising or with MRI Vault would be an advantage. An awareness of emerging AI tools and opportunities, and the ability to identify responsible ways to use these to improve operational efficiency, training and support across the network, would also be beneficial. However, we are open to candidates with transferable skills and experience.

This role is based in our Newmarket office.

About Harcourts

Established in 1888, Harcourts is the second largest and the fastest growing real estate group in Australia/New Zealand, boasting a national franchise network of 897 offices across 11 countries and over 6,419 team members globally, and managing over 26,000 residential rental properties nationwide.

Our award‑winning teams offer a full range of real estate services both locally and internationally, sharing a commitment to providing an exceptional real estate experience by always putting our customers, business partners, and clients first. Our unwavering desire is to help everyone we work with to achieve success. Whatever their ambitions and needs, we do everything we can, to make it possible.

Why You Should Join Us:

This is a career‑defining opportunity to play a key role in the ongoing success of New Zealand's most trusted real estate group. You'll be working alongside passionate leaders, support meaningful initiatives, and help shape positive outcomes across the business.

If you are driven, adaptable, and ready to take ownership of a varied and rewarding role, we'd love to hear from you.

But wait, there's more!

Should you be successful, you will also find that Harcourts is a place where you will:

• Grow personally and professionally with learning and development opportunities
• Enjoy use of our flexible working policy with the ability to work five days per month remotely
• Experience the true beauty of an incredible workplace culture unlike any other
• Be in a convenient location that is close to lots of options for food and close to the city