NZ Cruise Operations Lead — Turnarounds & Land Programs

Abercrombie & Kent (New Zealand) Limited; Auckland; Hybrid; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Staff discounts

Travel Benefit program

Employee Assistance Program (EAP)

CBD office location

Job summary

Abercrombie & Kent (New Zealand) Limited is seeking a Cruise Operations professional to manage cruise accounts across New Zealand, ensuring meticulous pre-season planning and smooth land program delivery.

The role requires 4+ years in cruise or travel, deep knowledge of NZ ports and suppliers, and strong communication skills. Hybrid work from home/office is offered along with global travel opportunities.

Qualifications

• Minimum 4 years' work experience in the Cruise or Travel Industry.
• In depth knowledge of the New Zealand Inbound Cruise Industry.
• Excellent product knowledge of New Zealand ports, regions and suppliers.
• Experience using an in-house travel or Reservations System (Travel Studio preferred).
• Excellent communication skills both written and verbal.

Responsibilities

• Provide high quality ground services for cruise ships visiting New Zealand working with set processes for the cruise division.
• Manage Cruise Accounts & become the Akorn cruise face in handling all operational questions/issues.
• Ensure the successful and profitable management of cruise calls with timely reporting to the finance team.
• Work with local remote teams and travel as required to ports and regions around New Zealand.
• Liaise with Cruise line Executives and onboard cruise contacts to ensure quality ground services.
• Resolve problems on the ground reporting any QC issues in real time.
• Develop and maintain strong relations with all suppliers and clients.
• Accurately book and manage all services required for the successful operation of Land Programs, Turns and tours.
• Work closely with the Contracting Manager to ensure rates are contracted.
• Provide accurate confirmations, reconfirmations and tour documentation for all suppliers.

Skills

Microsoft Office

Excellent communication

Time management

Team player

Travel industry knowledge

Tools

Travel Studio

Job description

Abercrombie & Kent (New Zealand) Limited is seeking a Cruise Operations professional to manage cruise accounts across New Zealand, ensuring meticulous pre-season planning and smooth land program delivery.

The role requires 4+ years in cruise or travel, deep knowledge of NZ ports and suppliers, and strong communication skills. Hybrid work from home/office is offered along with global travel opportunities.