Travel Specialist

Abercrombie & Kent; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Travel Benefit program

Employee Assistance Program

Job summary

Abercrombie & Kent is seeking a travel consultant to design and sell tailor-made itineraries for New Zealand and Australia, driving sales and supporting the inbound team’s profitability. You will convert enquiries to bookings, manage client requirements, and coordinate with operations to deliver exceptional experiences.

The successful candidate will have at least 2 years in travel, strong sales and service skills, knowledge of NZ/AU destinations, and experience with GDS (Amadeus preferred).

Qualifications

• Minimum 2 years’ experience in the travel industry.
• Experience in reservations, sales, travel consulting or customer service.
• Ability to create and cost tailor-made FIT itineraries.
• Excellent destination knowledge of Australia and New Zealand.
• Strong sales, customer service and relationship management skills.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Strong organisational and time management skills.
• Experience using a Global Distribution System (GDS), preferably Amadeus.
• Experience using travel reservation and booking systems.

Responsibilities

• Consistently achieve individual and team sales and revenue targets.
• Convert enquiries into confirmed bookings through proactive follow-up and relationship management.
• Create bespoke luxury travel itineraries reflecting high standards and guest expectations.
• Qualify client requirements and tailor quotations/bookings to individual needs.
• Prepare accurate, detailed, commercially viable proposals and itineraries.
• Conduct destination, product and logistical research to enhance itinerary quality.
• Deliver exceptional customer service and maintain proactive client communication.
• Manage booking-related administration within AKTGs Reservations Systems.

Skills

Sales

Customer service

Relationship management

Communication

Attention to detail

Time management

Amadeus

GDS

Tools

Amadeus

GDS

Travel reservation systems

Job description

Job Description:

Come and join one of the world’s leading luxury travel brands

Abercrombie & Kent is the world’s leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all‑terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The role

Design and deliver exceptional, tailor-made travel experiences throughout New Zealand and Australia, driving sales growth and supporting the Inbound team’s profitability and performance targets.

Key responsibilities may include, but are not limited to:

• Consistently achieve individual and team sales and revenue targets

• Convert enquiries into confirmed bookings through proactive follow-up and relationship management

• Create bespoke luxury travel itineraries that reflect the high standards and expectations of A&K guests

• Qualify client requirements and tailor quotations/bookings to individual needs and preferences

• Prepare accurate, detailed, and commercially viable proposals and itineraries

• Conduct additional destination, product, and logistical research where required to enhance itinerary quality

• Deliver exceptional customer service and maintain proactive communication with clients, agents, and international offices.

• Respond to enquiries within established service standards

• Manage expectations throughout the sales and booking process, ensuring a seamless client experience.

• Work collaboratively with Operations Specialists and Guest Relations Specialists to ensure successful travel delivery.

• Proofread all final documentation to ensure accuracy and presentation standards are maintained.

• Manage all booking-related administration within AKTGs Reservations Systems.

• Ensure accuracy of bookings, invoicing, deposits, payments, credits, cancellations, supplier costs, and profit margins.

• Manage domestic and trans tasman flight reservations and ticketing requirements with the Air Specialist.

• Ensure all product and quality control issues are logged for appropriate follow up to be taken

• Provide support to Operations and Guest Relations teams for guests in destination during high season periods where required.
  

The successful applicant will have:

• Minimum 2 years’ experience in the travel industry.

• Previous experience in a reservations, sales, travel consulting, or customer service role.

• Demonstrated ability to create and cost tailor-made FIT itineraries.

• Excellent destination knowledge of Australia and New Zealand.

• Strong sales, customer service, and relationship management skills.

• Exceptional written and verbal communication skills.

• High level of attention to detail and accuracy.

• Strong organisational and time management skills with the ability to manage multiple priorities.

• Commitment to delivering exceptional customer service

• Experience using a Global Distribution System (GDS), preferably Amadeus, would be an advantage

• Experience using travel reservation and booking systems.
  

Other information:

• Up to two weeks of domestic and/or international travel may be required annually, including participation in familiarisation trips.

• Occasional work outside normal business hours may be required for industry events, training sessions, trade functions, and operational requirements.
  

Why work for A&K?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.

• Supportive environment that will make you proud to work for A&K

• Investment in our staff with both in-house and external training opportunities

• Opportunity to progress your career, not just in New Zealand but as part of our global business

• Access to our Employee Assistance Program (EAP)

• Work in the enviable CBD office location

• Opportunity to work from home as part of our hybrid working from home/office model

• Staff discounts and Travel Benefit program

• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.
  

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.