Cruise Operations Coordinator

Abercrombie & Kent Australia; Auckland; Hybrid; NZD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible and inclusive workplace

Supportive environment

Investment in staff training

Career progression opportunities

Employee Assistance Program (EAP)

Hybrid work arrangement

Staff travel discounts

Eco-friendly company practices

Job summary

Abercrombie & Kent Australia is seeking a Cruise Operations Coordinator to provide administrative and operational support for Shore excursions, Turnaround and Land Programme teams. This entry-level role offers a stepping stone into travel and cruising and requires strong organisation and customer service skills.

You will support scheduling, documentation, and vendor communications, with potential hybrid work from home and office in New Zealand/Australia markets.

Qualifications

• Previous experience in an administration role.
• Customer service experience is advantageous.
• Proficiency with Microsoft Office suite and in-house travel systems.
• High attention to detail and ability to work under pressure.

Responsibilities

• Provide administration and operational support for Shore excursions, Turnaround and Land Programme teams.
• Assist account managers and remote teams with last minute questions and adjustments.
• Prepare reconfirmation and documentation for cruises.
• Load quotations and bookings into the reservations system.
• Maintain accurate team correspondence and support on ship days as required.
• Build strong supplier relationships and assist sustainability reporting if needed.
• Take on ad hoc tasks and support in other areas as directed.

Skills

MS Office

Communication

Time management

Attention to detail

Customer service

Tools

Travel Studio

In-house reservations system

Job description

Job Description

Abercrombie & Kent is the world's leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

Abercrombie & Kent’s Cruise division, Akorn Destination Management, is a specialised division offering first class services in shore excursions, extended land programs and turnaround services to the cruise industry. Our teams are committed to service and dedicated to clients; provide local insight and practical knowledge that is enhanced by global expertise and presence.

The role

The Cruise Operations Coordinator is responsible for the provision of administration and operational support for our Shore excursions, Turnaround and Land Programme teams and assists in the creation of truly inspirational travel experiences. This opportunity is a great entry-level role and stepping stone into the travel and cruising industry and would suit anyone looking to build a career in the travel and cruising industry.

Key Responsibilities Include But Are Not Limited To

• Coordinate administrative support across all teams
• Assist the Cruise Account Managers and remote teams in dealing with last minute questions and adjustments before and on a cruise ship call day
• Provide accurate reconfirmation and documentation
• Coordinate the rostering & reconfirmation of guides for shore excursions
• Accurately load quotations and booking into inhouse reservations systems
• Accurate recording and organisation of team correspondence
• Provide assistance and support on the Pier on ship days as required
• Develop and maintain an excellent relationship with suppliers
• Assist in other areas of the business if and when required
• Assist the sustainability coordinator/team in reporting and maintain certification status
• Ad hoc tasks as required by management

The Successful Applicant Will Have

• Previous experience in an administration role
• Previous experience in a customer service role
• Experience working in the cruise or travel industry would be considered an advantage
• Previous experience preparing itineraries or quote proposals would be an advantage
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Experience in using an in-house travel system would be considered an advantage (Travel Studio preferred)
• High attention to detail
• Ability to work under pressure
• Ability to prioritise & work in a demanding environment
• Excellent time management skills
• Excellent communication skills both written and verbal
• Commitment to the highest level of customer service
• Full-time role five days a week which could include weekend days and public holidays. During the high cruise season

Why work for A&K?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
• Supportive environment that will make you proud to work for A&K
• Investment in our staff with both in-house and external training opportunities
• Opportunity to progress your career, not just in New Zealand but as part of our global business
• Access to our Employee Assistance Program (EAP)
• Work in the enviable CBD office location
• Opportunity to work from home as part of our hybrid working from home/office model
• Staff discounts and Travel Benefit program
• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.