Cruise Operations Coordinator | Start Your Global Travel Career

Abercrombie & Kent Australia; Auckland; Hybrid; NZD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible and inclusive workplace

Supportive environment

Investment in staff training

Career progression opportunities

Employee Assistance Program (EAP)

Hybrid work arrangement

Staff travel discounts

Eco-friendly company practices

Job summary

Abercrombie & Kent Australia is seeking a Cruise Operations Coordinator to provide administrative and operational support for Shore excursions, Turnaround and Land Programme teams. This entry-level role offers a stepping stone into travel and cruising and requires strong organisation and customer service skills.

You will support scheduling, documentation, and vendor communications, with potential hybrid work from home and office in New Zealand/Australia markets.

Qualifications

• Previous experience in an administration role.
• Customer service experience is advantageous.
• Proficiency with Microsoft Office suite and in-house travel systems.
• High attention to detail and ability to work under pressure.

Responsibilities

• Provide administration and operational support for Shore excursions, Turnaround and Land Programme teams.
• Assist account managers and remote teams with last minute questions and adjustments.
• Prepare reconfirmation and documentation for cruises.
• Load quotations and bookings into the reservations system.
• Maintain accurate team correspondence and support on ship days as required.
• Build strong supplier relationships and assist sustainability reporting if needed.
• Take on ad hoc tasks and support in other areas as directed.

Skills

MS Office

Communication

Time management

Attention to detail

Customer service

Tools

Travel Studio

In-house reservations system

Job description

Abercrombie & Kent Australia is seeking a Cruise Operations Coordinator to provide administrative and operational support for Shore excursions, Turnaround and Land Programme teams. This entry-level role offers a stepping stone into travel and cruising and requires strong organisation and customer service skills.

You will support scheduling, documentation, and vendor communications, with potential hybrid work from home and office in New Zealand/Australia markets.