Night Front Desk & Financial Auditor

Delaware North, Australia & New Zealand; Queenstown; On-site; NZD 38,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Programme

Training & development opportunities

Live and work in Queenstown

Job summary

Delaware North New Zealand seeks a Night Auditor for Pinewood Lodge in Queenstown. You will ensure accurate reporting of lodge accounts, oversee evening front office operations, and deliver outstanding service while working exclusively night shifts.

You’ll manage overnight reservations, process payments, handle guest enquiries with empathy, and complete end-of-day procedures in line with security policies.

Qualifications

• Knowledge of property management systems (e.g., Opera, RMS) and financial reconciliation.
• Exposure to security procedures and emergency response protocols.
• Proficient with Microsoft Office.
• Excellent verbal and written communication.

Responsibilities

• Manage all overnight guest reservations, including walk-ins and enquiries via phone or email.
• Process payments and charges accurately, including card and cash handling.
• Respond to guest enquiries, concerns, or complaints with professionalism and empathy.
• Execute end-of-day procedures in line with company policies and security protocols.
• Count, balance, and reconcile tills and floats, ensuring accuracy in all cash and card transactions.
• Maintain financial documentation including stock levels, wastage reports, and transaction logs.
• Support the Front Office Manager with financial reporting and data entry as required.
• Conduct scheduled security patrols throughout the property, ensuring guest safety and adherence to noise curfews.
• Respond to overnight housekeeping and maintenance requests, coordinating with relevant departments.
• Assist with overnight housekeeping and maintenance requests, van restock, and morning F&B setup as required.

Skills

Property management systems

Financial reconciliation

Security procedures

Microsoft Office

Verbal communication

Written communication

Tools

Opera PMS

RMS

Job description

Delaware North New Zealand seeks a Night Auditor for Pinewood Lodge in Queenstown. You will ensure accurate reporting of lodge accounts, oversee evening front office operations, and deliver outstanding service while working exclusively night shifts.

You’ll manage overnight reservations, process payments, handle guest enquiries with empathy, and complete end-of-day procedures in line with security policies.