Night & Evening Manager - Student Living

UniLodge; Christchurch; On-site; NZD 60,000 - 75,000; Full time

Job summary

UniLodge Christchurch is seeking a Night Manager to oversee all overnight operations, ensuring residents receive a consistently exceptional living environment and handling administrative and student support tasks.

The role features a rotating 40-hour week from 5:00pm to 8:00am, with duties including incident management, after-hours check-ins, and mentoring residents to uphold service standards.

Qualifications

• Hands-on operational safety and incident management in a residential setting.
• Front Office supervision/management in student accommodation or hotel environment.
• Enjoys nightly/evening shifts and nocturnal work.
• Strong interpersonal skills with ability to resolve conflicts.
• Focus on service quality and delivering outstanding experiences.
• Willing to obtain Police Vetting Check (at your own cost).

Responsibilities

• Rotate 40 hours per week across Monday to Sunday, 5.00pm–8.00am.
• Manage, record and resolve incidents that arise while on duty.
• Represent as after-hours management and oversee building operations.
• Mentor residents and be a friendly, open point of contact for welfare.
• Assist with after-hours check-ins and customer service inquiries.
• Maintain a full, detailed log of all incidents and call-outs per shift.
• Complete all back or front-office handovers from the day team.
• Perform perimeter checks, enforce quiet hours, handle emergencies and lockouts.
• Respond to student incidents during the shift.

Skills

Operational safety

Incident management

Front Office supervision

Night shift

Interpersonal skills

Problem solving

Customer service

Job description

UniLodge Christchurch is seeking a Night Manager to oversee all overnight operations, ensuring residents receive a consistently exceptional living environment and handling administrative and student support tasks.

The role features a rotating 40-hour week from 5:00pm to 8:00am, with duties including incident management, after-hours check-ins, and mentoring residents to uphold service standards.