Night Auditor: Controls & Risk Specialist (Hotel)

Placements24; Queenstown; Remote; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Paid birthday leave

Full training provided

Daily laundered uniform

Additional parental leave benefits

Flexible work options

Proactive health days

Job summary

Crowne Plaza Christchurch is seeking a Night Auditor to deliver outstanding service to our guests in the heart of downtown Christchurch. You will welcome guests, handle inquiries, balance cash, and run night audit procedures under the Night Manager's guidance to ensure accuracy and efficiency in daily financial reporting.

In this role you will work 32 hours per week as part of a full-time schedule, maintain CSA compliance, and support revenue initiatives while creating a warm, safe, and

Qualifications

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving abilities.
• Ability to work with hotel property management systems (Opera).
• Tertiary Qualification in Hotel Management, Front Office, or related field preferred.
• 2 years related experience or an equivalent combination of education and experience.

Responsibilities

• Complete night audit procedures as directed by the Night Manager and/or Assistant Night Manager
• Support and drive any incremental revenue initiatives as required.
• Ensuring CSA compliance is understood and executed.
• Keeps abreast of all modifications to accounting policies and procedures.
• Accurately receive cash and operate Eftpos terminals.
• Settles all credit cards and balances.
• Process Night Audit streams and ensure all reports are printed and delivered in a timely and accurate fashion.
• Collate and balance daily work to be sent to the Accounts Department.
• Regularly communicate with Night Manager and Guest Experience Manager - Front Office maintaining good relations & improving team engagement.
• Responds to situations to ensure guests receive prompt attention and personal recognition throughout the hotel, including but not limited to any guest requests, processing and delivery of room service menu items, baggage requests, and newspaper deliveries.

Skills

Customer interaction

Problem solving

Opera PMS

Education

Hospitality qualification (Hotel Management or related)

Tools

Opera PMS

Job description

Crowne Plaza Christchurch is seeking a Night Auditor to deliver outstanding service to our guests in the heart of downtown Christchurch. You will welcome guests, handle inquiries, balance cash, and run night audit procedures under the Night Manager's guidance to ensure accuracy and efficiency in daily financial reporting.

In this role you will work 32 hours per week as part of a full-time schedule, maintain CSA compliance, and support revenue initiatives while creating a warm, safe, and