Night Auditor

Fairmont Hotels & Resorts; Wellington; On-site; NZD 48,000 - 60,000; Full time

Benefits offered by this job

Worldwide Accor staff discounts

Accor Academy learning and development

Complimentary staff meals

Employee Assistance Programme

Recognition and rewards programmes

Career growth within Accor

Job summary

ibis Wellington is seeking a Night Auditor to join the Front Office team on a full-time basis. You will welcome guests, handle late check-ins, balance daily transactions and run night audit procedures to ensure accurate reporting.

The role requires supervisory experience and LCQ/DM credentials where applicable, with a rotating night schedule across weekends and holidays. Experience with Opera Cloud PMS and Excel is preferred.

Qualifications

• Proactive, calm under pressure and ready for night shifts.
• Available to work overnight shifts from 11:00 pm on a rotating roster.
• Hold an LCQ qualification.
• Current DM Certificate or ability to obtain one (requires LCQ plus 3 months' supervisory experience in NZ).
• Previous experience in front office operations at supervisory level.
• Proficiency in Excel and Opera Cloud PMS (experience preferred).
• First Aid Certificate is a plus.
• Full, clean New Zealand driver licence.
• NZ citizenship, permanent resident, or valid work visa/permit (visa sponsorship not available).

Responsibilities

• Greet guests and deliver outstanding service during late check-ins and check-outs.
• Balance daily transactions and complete night audit procedures.
• Prepare reports and ensure financial accuracy.
• Respond to guest requests and resolve issues with care and efficiency.
• Maintain a safe, secure, and welcoming overnight environment.
• Support the wider Front Office team and hotel operations.

Skills

Excellent communication

Customer service orientation

Attention to detail

Independence

Decision making

Overnight shift resilience

Education

LCQ qualification

DM Certificate

Tools

Opera Cloud PMS

Excel

Job description

Not everyone is built for the 9 to 5. If you're someone who comes alive at night, loves people, and enjoys being the person others can rely on, this could be the perfect opportunity.

At ibis Wellington, we're looking for a passionate and motivated Night Auditor to join our Front Office team in a full-time permanent role. Located in the heart of Wellington, our hotel welcomes guests from around New Zealand and the world, creating a fast-paced and rewarding environment where no two shifts are ever the same.

As the face of the hotel overnight, you'll play a vital role in delivering exceptional guest experiences while helping ensure our daily operations run smoothly behind the scenes.

Job Description

You'll be the friendly face greeting late arrivals, assisting guests throughout the night, and ensuring everything is set up for success the following day. Your responsibilities will include:

• Welcoming guests and delivering outstanding customer service.
• Managing check-ins and check-outs with confidence and professionalism.
• Completing night audit procedures and balancing daily transactions.
• Preparing reports and ensuring financial accuracy.
• Responding to guest requests and resolving issues with care and efficiency.
• Maintaining a safe, secure, and welcoming environment throughout the night.
• Supporting the wider Front Office team and hotel operations.

We're looking for someone who's organised, dependable, and genuinely enjoys looking after people.

You'll ideally bring:

• Exceptional communication and customer service skills.
• Strong attention to detail and accuracy.
• The ability to work independently and make sound decisions.
• A positive, can-do attitude and willingness to learn.
• Previous experience in hospitality, reception, reservations, or customer-facing roles is advantageous.
• Experience with hotel systems such as Opera Cloud is beneficial but not essential.
• The legal right to work in New Zealand.

This role is part of a 7-day-a-week operation, so flexibility is essential.

You'll be rostered across nights, weekends and public holidays as required, making this a great opportunity for someone who enjoys variety and thrives outside of traditional business hours.

Qualifications

• Take initiative and remain calm under pressure.
• Available to work overnight shifts from 11.00pm and on a rotating roster.
• Hold an LCQ qualification.
• A current DM Certificate is essential, or the ability to obtain one (requires LCQ plus 3 months' supervisory experience in a licensed premises in NZ).
• Previous experience in Front Office operations at a supervisory level.
• Proficiency in Excel and Opera Cloud PMS (experience preferred).
• A current First Aid Certificate is an advantage.
• A full, clean New Zealand driver licence
• Must be a New Zealand citizen, permanent resident, or hold a current valid work visa/permit. (Please note: visa support or sponsorship is not available for this role.)

Additional Information

At Accor, we're committed to helping our people grow, succeed and genuinely enjoy coming to work.

Some of the benefits you'll enjoy include:

• Worldwide accommodation and food & beverage discounts across Accor properties.
• Access to Accor Academy learning and development programmes.
• Complimentary staff meals while on shift.
• Employee Assistance Programme support.
• Recognition and reward programmes.
• Career growth opportunities within one of the world's largest hospitality groups.

Ready to Join the Team?

If you're looking for a role that combines customer service, responsibility, independence and career development, we'd love to hear from you.

ibis Wellington | Accor Hotels | Be Limitless