Night Auditor & Guest Experience Lead

IBIS; Wellington; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Worldwide staff discounts across Accor

Accor Academy learning and development

Complimentary staff meals

Employee Assistance Programme

Recognition and reward programmes

Career growth opportunities

Job summary

ibis Wellington, Accor Hotels, is seeking a Night Auditor to join the Front Office team in a full-time permanent role. You will greet guests at night, handle late check-ins, perform night audit procedures, and balance daily transactions to ensure smooth daily operations.

The role requires a calm, detail-oriented professional with strong customer service, who can work 11.00pm shifts on a rotating roster and support overnight operations across weekends and holidays.

Qualifications

• Overnight front desk experience and calm under pressure.
• Ability to work overnight shifts 11.00pm with rotating rosters.
• Hold an LCQ qualification and a DM Certificate or ability to obtain one (with 3 months supervisory NZ experience).
• Experience with Opera Cloud PMS and Excel is beneficial.
• NZ citizen, permanent resident, or valid work visa/permit required.

Responsibilities

• Greet late arrivals and assist guests during the night.
• Manage check-ins and check-outs with professionalism.
• Complete night audit procedures and balance daily transactions.
• Prepare reports and ensure financial accuracy.
• Respond to guest requests promptly and resolve issues.
• Maintain a safe, secure, and welcoming environment overnight.
• Support the wider Front Office team and hotel operations.

Skills

Overnight front desk experience

Exceptional customer service

Attention to detail

Independent decision making

Flexibility to work nights/weekends/PH

Education

LCQ qualification

DM Certificate (NZ licensed premises)

First Aid Certificate

Tools

Opera Cloud PMS

Excel

Job description

ibis Wellington, Accor Hotels, is seeking a Night Auditor to join the Front Office team in a full-time permanent role. You will greet guests at night, handle late check-ins, perform night audit procedures, and balance daily transactions to ensure smooth daily operations.

The role requires a calm, detail-oriented professional with strong customer service, who can work 11.00pm shifts on a rotating roster and support overnight operations across weekends and holidays.