Food & Beverage Supervisor

ibis, ibis Styles, ibis budget; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Learn your Way - Accor Academy

Daily staff meals on duty

Discounted F&B & Accommodation Worldiw

Accor Heartist Benefits

Parental Leave Scheme

Staff celebrations & tenure recogniton

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Ibis Wellington, part of Accor, is seeking a Food & Beverage Supervisor to lead the restaurant and bar team during shifts. You will ensure smooth service, guest satisfaction and seamless collaboration with other departments.

Reporting to the Operations Manager, you will onboard and develop staff, manage a rotating 7-day roster (AM/PM shifts from 6am or 3pm) and drive sales through excellent service and product knowledge. NZ citizen or valid work visa required.

Qualifications

• Passion for customer service
• Supervisory experience in a similar role
• Proven experience in leading and motivating a team
• Strong interpersonal skills with internal and external customers
• Problem solving and composure under pressure
• Excellent time management and communication skills
• Flexible with rotating 7-day roster; early and late shifts
• DM Certificate or LCQ certificate preferred
• First aid certificate is favourable

Responsibilities

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for guests and ensuring welcome
• Communicate across departments
• Ensure team is confident in selling menu items and hotel services
• Supervise on-duty team to ensure duties are completed and guest experience is optimal
• Guide and train the team in policy, procedures and product knowledge
• Develop sales approach and drive business
• Promote Accor Live Limitless loyalty benefits program

Skills

Customer service

Supervisory experience

Team leadership

Interpersonal skills

Problem solving

Time management

Flexible working hours

LCQ / DM certificate

First aid certificate (favourable)

Job description

Company Description

Wellington’s largest economy hotel within walking distance to the capital’s largest venues, Takina, Te Papa, TSB and Sky Stadium. This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Job Description

Passionate about guest interaction, food and beverage? As a Food & Beverage Supervisor, you will lead your team to create unforgettable Food & Beverage experiences for our guests.

Reporting to the Operations Manager, you will be responsible for the successful operation of the restaurant and bar while on shift.

You will supervise and manage the Food and Beverage team and assist with effective on-boarding and training ensuring there is continued support and development of the team.

This position is a minimum of 32 hours per week working on a rotating 7-day roster, with AM/PM Shifts.

Key Duties

• Assisting in the smooth operation of the Food & Beverage department
• Creating a seamless dining experience for our guests, making everyone feel welcome and valued
• Constant communication with all departments
• Ensuring all team members are confident and competent in selling menu items, beverage items and hotel services.
• Supervise the team on duty to ensure they complete all duties and tasks and to ensure our guests receive the best possible guest experience
• Supervising, guiding and training the team in departmental policy and procedures as well as product knowledge
• Develop a sales approach and passion for driving and generating business
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.

Qualifications

• Passion for customer service
• Supervisory experience in a similar role
• Proven experience in leading and motivating a team
• Strong interpersonal skills both with internal and external customers
• Demonstrated ability to problem solve and remain calm under pressure
• Excellent time management and communication skills
• Essential to be flexible with working hours, this role is based on a rotating 7-day roster. Morning shifts starting from 6am and Afternoon shifts from 3pm
• A current DM Certificate or the ability to obtain one (candidates must have an LCQ certificate and 3 months of supervisory experience at a licensed premises in NZ) is preferred.
• A first aid certificate is favourable.
• NZ citizenship, permanent residency, or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)

About

At Ibis Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Ibis Wellington, where your career journey is as exciting as the destination!

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS