Housekeeping Team Leader

CGR Services; Wellington; On-site; NZD 28,000 - 34,000; Part time

Benefits offered by this job

Learn your Way – Accor Academy

Daily staff meals on duty

Discounted Food & Beverage + Accommod

Parental Leave Scheme

Staff celebrations & tenure recognit

Refer-a-friend bonus

Uniform provided & laundered

Employee Assistance Program

Job summary

Ibis Wellington, part of Accor, is seeking a Team Leader in Housekeeping to own guest rooms, ensure a clean, comfortable space and help create memorable stays.

This part-time role operates on a rotating 7-day roster. You will lead, train and support Room Attendants, manage daily room allocations, and ensure safety and guest privacy while delivering exceptional service.

Qualifications

• Previous experience as a self-checker or team leader.
• Ability to communicate fluent in English.
• Ability to work well under pressure in a fast-paced environment.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work on a rotating roster over 7 days if required, including weekends and public holidays.
• Strong leader with a desire to learn and develop.
• A first aid certificate is favourable.
• NZ citizenship, permanent residency, or a current and valid work visa/permit.

Responsibilities

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Assist the Head of Department and supervisors with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Assist in the daily cleaning, checking of rooms and the staff/public areas to maintain standards
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Assist with allocation of guest rooms
• Training new hires as and when required
• Hand-on approach to assisting Room Attendants and Public Areas Attendant
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Skills

Self-checker experience

Fluent English

Under pressure

Interpersonal skills

Problem solving

Job description

You are at the heart of the hotel! As a Team Leader, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

part-time position working on a rotating 7-day roster.

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Assist the Head of Department and supervisors with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Assist in the daily cleaning, checking of rooms and the staff/public areas to maintain standards
• Take initiative to add a personalized experience for the guest
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Assist with allocation of guest rooms
• Training new hires as and when required
• Hand-on approach to assisting Room Attendants and Public Areas Attendant
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

What you will bring to the role:

• Previous experience as a self-checker or team leader
• Passion for interacting with people, with the ability to communicate fluent in English.
• Ability to work well under pressure in our fast-paced environment.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to work on a rotating roster over 7 days if required, including weekends and public holidays
• Strong leader with a desire to learn and develop
• A first aid certificate is favourable.
• NZ citizenship, permanent residency, or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)

Additional Information

At Ibis Wellington, we’re all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you’re on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Uniform provided & laundered
• Access to our Employee Assistance Program

Join us at Ibis Wellington, where your career journey is as exciting as the destination!

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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