Network Operations Center (NOC) Engineer (Remote)

Placements24; Queenstown; Hybrid; NZD 45,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Home office setup allowance

Job summary

Placements24 is seeking an experienced NOC Engineer to monitor and maintain a telecom network from a fully remote setup. You will respond to alerts, troubleshoot connectivity and security issues, and document actions taken to ensure rapid resolution.

The role requires 2–3 years in a NOC, a IT/CS/telecommunications degree, and strong knowledge of TCP/IP, DNS, DHCP, BGP/OSPF, and firewalls.

Qualifications

• Degree or diploma in IT/CS/telecommunications.
• 2–3 years experience in a NOC environment.
• Solid networking knowledge and incident handling.

Responsibilities

• Monitor network performance and availability in real time.
• Respond to alerts and diagnose incidents promptly.
• Escalate complex issues to Tier 2/3 as needed.
• Document incidents and resolutions in the ticketing system.
• Collaborate with engineers and field technicians to resolve problems.
• Identify potential issues and implement preventive measures.
• Maintain up-to-date network configurations and procedures.
• Participate in 24/7 shift rotations for coverage.
• Contribute to ongoing improvements of NOC tools and processes.

Skills

Networking fundamentals

NOC monitoring

Troubleshooting

Remote collaboration

Education

Diploma or Degree in IT/CS/Telecommunications

Tools

SolarWinds

Zabbix

PRTG

Job description

About the Role

Our client, a prominent telecommunications provider, is actively seeking a skilled and vigilant Network Operations Center (NOC) Engineer to join their fully remote team. This crucial role involves the real-time monitoring, troubleshooting, and maintenance of the company's network infrastructure, ensuring uninterrupted service delivery to customers across various regions. You will be the first line of defense against network disruptions, responding promptly to alerts, diagnosing issues, and implementing solutions to minimize downtime. The ideal candidate will possess strong analytical skills, a deep understanding of network protocols and hardware, and the ability to remain calm and effective under pressure. This is an excellent opportunity for an experienced NOC professional to contribute significantly from the comfort of their own home office, working remotely from anywhere in South Africa .

Key Responsibilities

• Continuously monitor network performance and availability using sophisticated NOC tools and platforms.
• Respond promptly to network alarms and alerts, diagnosing issues and escalating them as necessary.
• Perform initial troubleshooting of network faults, including connectivity, performance, and security issues.
• Document network incidents, actions taken, and resolutions in the ticketing system.
• Collaborate with Tier 2/3 support teams, engineers, and field technicians to resolve complex network problems.
• Proactively identify potential network issues and implement preventive measures.
• Maintain accurate records of network configurations and operational procedures.
• Participate in shift rotations to ensure 24/7 network monitoring coverage.
• Contribute to the continuous improvement of NOC processes and tools.

Requirements

• A Diploma or Degree in Information Technology, Computer Science, Telecommunications, or a related field.
• Minimum of 2-3 years of experience working in a Network Operations Center (NOC) environment.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing (e.g., BGP, OSPF), and switching.
• Familiarity with network monitoring tools (e.g., SolarWinds, Zabbix, PRTG).
• Experience with troubleshooting common network hardware such as routers, switches, and firewalls.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills, essential for remote collaboration and documentation.
• Must be able to work independently and be self-disciplined in a fully remote setting.

Benefits

Our client offers a competitive salary commensurate with experience, along with a comprehensive benefits package designed for remote employees. This includes health insurance, a retirement savings plan, and allowances for home office setup. You will have the opportunity to work with cutting-edge network technologies and gain valuable experience in a fast-paced telecommunications environment. We provide ample opportunities for professional growth and development, including certifications and advanced training. Enjoy the flexibility and convenience of a fully remote role while being an integral part of our client's success in delivering reliable telecommunications services.