Network Continuous Improvement Leader

CGR Services; Auckland; On-site; NZD 150,000 - 190,000; Full time

Job summary

NZ Post is seeking a Continuous Improvement Manager to lead network-wide programmes across the national Customer Service Delivery network in New Zealand. You will translate strategic priorities into practical delivery with a focus on safety, service performance and cost efficiency.

You’ll work with CSD leaders across NZ, turning insights into lasting value, driving measurable benefits, and embedding continuous improvement across frontline teams and operational processes.

Qualifications

• Experience delivering large-scale improvement programmes across complex networks.
• Knowledge of Lean, Six Sigma or equivalent methodologies.
• Ability to lead and influence across diverse stakeholder groups.

Responsibilities

• Leading continuous improvement initiatives across the national network.
• Turning strategic priorities into practical delivery programmes.
• Identifying, shaping and prioritising improvement opportunities.
• Driving measurable gains in safety, service and cost performance.
• Partnering with operational leaders to deliver sustainable change.
• Monitoring outcomes and ensuring benefits are realised and embedded.

Skills

Lean & Six Sigma

Stakeholder influence

Operational improvements

Data-driven analytics

Commercial thinking

Safety-focused improvements

Job description

NZ Post is seeking a Continuous Improvement Manager to lead network-wide programmes across the national Customer Service Delivery network in New Zealand. You will translate strategic priorities into practical delivery with a focus on safety, service performance and cost efficiency.

You’ll work with CSD leaders across NZ, turning insights into lasting value, driving measurable benefits, and embedding continuous improvement across frontline teams and operational processes.