Senior Continuous Improvement Leader - Network

New Zealand Post; Auckland; Hybrid; NZD 110,000 - 140,000; Full time

Job summary

New Zealand Post is seeking a Senior Continuous Improvement Specialist - Network to lead diagnostics and end-to-end improvements across the Customer Service Delivery network in Auckland. This on-site role will develop data-driven solutions that enhance safety, service quality and cost efficiency, partnering with operational teams to translate insights into action.

You’ll apply systems thinking and Lean Six Sigma principles to deliver measurable benefits, influence stakeholders and sustain

Qualifications

• Experience applying continuous improvement within logistics, supply chain or service delivery.
• Strong analytical and problem-solving capability with data translation to action.
• Ability to influence stakeholders and work across multiple teams.

Responsibilities

• Lead diagnostics and end-to-end performance reviews to identify improvement opportunities.
• Develop scalable, sustainable improvements that enhance safety, service and cost outcomes.
• Partner with operational leaders to implement data-led recommendations.
• Define, track and sustain measurable benefits across the network.

Skills

Lean Six Sigma Black Belt

Data analysis

Problem-solving

Systems thinking

Stakeholder influence

Cross-functional collaboration

Education

Lean Six Sigma Black Belt or equivalent certification

Job description

New Zealand Post is seeking a Senior Continuous Improvement Specialist - Network to lead diagnostics and end-to-end improvements across the Customer Service Delivery network in Auckland. This on-site role will develop data-driven solutions that enhance safety, service quality and cost efficiency, partnering with operational teams to translate insights into action.

You’ll apply systems thinking and Lean Six Sigma principles to deliver measurable benefits, influence stakeholders and sustain