Motor Finance Collections Specialist

REVO FINANCIAL PTE. LTD.; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Job summary

Revo Financial in Queenstown, NZ seeks a motivated collections professional to manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.

You will contact customers to negotiate repayment plans, coordinate with agencies on escalated cases, and maintain precise records in the system. 1–2 years of debt recovery experience and strong negotiation skills are required.

Qualifications

• 1 to 2 years of collections / debt recovery experience, preferably in motor hire purchase.
• Strong negotiation skills and composure in difficult conversations.
• Meticulous records and follow-up.
• Intermediate Excel knowledge.
• Able to work independently while collaborating with various departments and stakeholders.

Responsibilities

• Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.
• Contact customers via calls and messages to recover outstanding installments.
• Negotiate repayment plans, restructures, and settlements within approved guidelines, and monitor adherence to agreed arrangements.
• Coordinate with repossession agents, external debt collection agencies, and law firms on escalated cases, including voluntary surrender and shortfall recovery after vehicle disposal
• Maintain accurate, timely records of all collections activities, payment arrangements, and account statuses in the system.
• Recording payment information: responsible for recording payment information, updating account details, and maintaining accurate records of all interactions with customers.
• Any other ad hoc duties

Skills

Collections experience

Negotiation skills

Record keeping

Independent worker

Stakeholder collaboration

Tools

Excel

Job description

Revo Financial in Queenstown, NZ seeks a motivated collections professional to manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.

You will contact customers to negotiate repayment plans, coordinate with agencies on escalated cases, and maintain precise records in the system. 1–2 years of debt recovery experience and strong negotiation skills are required.