Motel Manager

FAIR VISTAS LIMITED; Rotorua; On-site; NZD 44,000 - 58,000; Full time

Job summary

FAIR VISTAS LIMITED in Rotorua, North Island, is seeking a motel manager to independently oversee a 35‑room operation. The role requires hands‑on leadership, guest service excellence and strong administrative skills.

Hours are full time with guaranteed minimum 30 hours weekly, paying 32–42 NZD per hour. Weekend and public holiday work, plus late evenings, are part of the schedule. NZ residence visa holder or visa grant is required.

Qualifications

• NZQF Level 5 Diploma or higher in business/management/hospitality or two years' relevant work experience.
• Excellent skills in business management, administration, customer service, negotiation and marketing are prerequisites.
• Be available to work weekends and public holidays; flexible to a 7-day operation.

Responsibilities

• Coordinate and oversee reception and reservations.
• Supervise customer service and response to room service requests; direct housekeeping and quality checks.
• Oversee security, cleanliness and general appearance of the motel.
• Manage building repairs, maintenance and safety regulations.

Skills

Guest service

Administrative skills

Negotiation

Communication

Team leadership

Education

NZQF Level 5 Diploma or higher

Two years' relevant work experience

Job description

FAIR VISTAS LIMITED - Rotorua, North Island

Length of employment: Full time and permanent

Hours: 40 hours per week (Minimum 30 hours guaranteed)

Payrate $32 to $42 per hour

Number of positions vacant: 1

We operate a few motel/holiday park businesses in Rotorua. Now we are looking for a motel manager to independently manage the whole operation of a 35-room motel.

You will be expected to have the following attributes:

• NZQF Level 5 Diploma or higher qualification business/management/hospitality field, or at least two years' relevant work experience is required.
• Excellent skills in business management and administration, customer service, negotiation, communication, interpersonal and marketing are prerequisite;
• Be available to work on weekends and public holidays.
• Flexibility to work within a 7-Days a week operation including split shifts.
• Be able to work in a fast-paced environment with good communication skills and team spirit.
• Able to work till late evenings.
• Clean police record and can pass drug test.

Your tasks will be:

• Coordinate and oversee the reception and reservation;
• Supervise and ensure good customer service is provided;
• Supervise and ensure timely respond to room service requests and directing house-keeping and work quality checking;
• Supervise security of the motel by reviewing and supervising security arrangements;
• Oversee cleanliness and general appearance;
• Oversee and coordinate building repairs and maintenance including but not limited to lighting, power, heating, air conditioning, floorings, furniture, electricity, plumbing, gardening, window cleaning and etc;
• Assess customer satisfaction by reviewing the customer comments by emails and accommodation booking website;
• Deal with customer's complaints and concerns that could not be solved by staff;
• Ensure that tourism brochures are displayed on places where customer will have easy access to;
• Provide travel information to customer when asked and help arrange tours and transportation for them when requested;
• Collect and process advanced payments and record money earned;
• Review sales and activity reports, and other performance data to measure productivity and goal achievement;
• Determine goods and services to be provided and set prices for room rates and all other services;
• Oversees the motel's purchasing activities;
• Interview, hire, supervise and manage motel staff;
• Train staff members to ensure efficient operation and adherence to motel policies and procedure;
• Assign tasks to each staff and ensure the quality of work;
• Ensure government health, occupational safety and licensing regulations are followed; and
• Such other duties that the Employer may reasonably request from time to time.

The successful applicant will be an NZ residence visa holder or citizen. Otherwise, an appropriate work visa needs to be granted.