Medical Receptionist / Administrator

Aotearoa New Zealand Association of Social Workers; Orewa; On-site; NZD 42,000 - 54,000; Full time

Job summary

Premier Wellness in Orewa, Auckland is seeking a friendly, organised Medical Receptionist / Administrator to join our busy wellness clinic. You will be the first point of contact for patients, handle bookings, payments, and day-to-day admin in a supportive team.

We offer a full-time role, training on Cliniko and Submit Kit, and a collaborative culture focused on patient wellbeing. Experience in healthcare reception is an advantage but not essential.

Qualifications

• Friendly, professional, and confident with excellent communication skills.
• Highly organised, reliable, and detail-oriented.
• Excellent computer skills and the ability to learn new systems quickly.
• Discreet and professional when handling sensitive patient information.

Responsibilities

• Welcoming and assisting patients in a warm, professional manner.
• Booking and rebooking appointments and processing payments.
• Managing phone calls, emails and text messages.
• Liaising with ACC and other medical professionals.
• Providing administrative support across practitioners and the clinical team.
• Assisting with marketing activities and implementing systems and procedures.
• General reception duties, light clinic cleaning, and maintaining the red light therapy bed.

Skills

Excellent communication

Highly organised

Customer service

Computer skills

Discretion

Tools

Cliniko

Submit Kit

Job description

Medical Receptionist / Administrator

Premier Wellness - Orewa, Auckland
Full-time | 40 hours per week

An exciting opportunity is available for an enthusiastic, organised, and people-focused Receptionist / Administrator to join our friendly and rapidly growing wellness clinic in Orewa.

At Premier Wellness, we are passionate about delivering exceptional patient care and creating a welcoming, supportive environment for both our clients and our team. This role is ideal for someone who enjoys variety, takes initiative, and thrives in a busy healthcare setting.

About the Role

As the first point of contact for our patients, you will play a vital role in ensuring the smooth day-to-day operation of the clinic and delivering an outstanding patient experience. Your responsibilities will include:

Welcoming and assisting patients in a warm and professional manner

Booking and rebooking appointments and processing payments

Managing phone calls, emails, and text messages

Using Cliniko practice management software and Submit Kit (experience preferred but not essential - full training provided)

Liaising with ACC and other medical professionals

Providing administrative support across all practitioners and the clinical team

Assisting with marketing activities, and implementing systems and procedures

General administration, reception duties, and light clinic cleaning

Cleaning and maintaining the red light therapy bed between patient use

About You

We are looking for someone who is:

Friendly, professional, and confident with excellent communication skills

Caring and empathetic, with a genuine interest in patient wellbeing

Highly organised, reliable, and detail-oriented

Comfortable working independently and as part of a close-knit team

Excellent computer skills, with the ability to quickly pick up new systems and technology

Proactive and willing to learn new systems and processes

Discreet and professional when handling sensitive patient information

Able to adapt in a fast-paced healthcare environment

Previous experience as a medical receptionist or administrator is an advantage, but not essential for the right person with strong customer service and computer skills.

Nice to Have

Experience using Cliniko and Submit Kit

A background in health and wellness

Confidence selling supplementation, packages, and wellness products to patients, with a potential bonus structure attached for those who do

Why Join Premier Wellness?

Be part of a modern, innovative, and supportive wellness practice

Full-time, stable 40 hours per week

Ongoing training and development opportunities

Supportive team culture with a strong focus on wellbeing

Opportunity to grow with an established and respected healthcare provider