Medical Receptionist

Commercial Street Surgery; Kawakawa; On-site; NZD 42,000 - 55,000; Full time

Job summary

Commercial Street Surgery in Kawakawa, NZ is seeking a friendly Medical Receptionist to deliver a calm, efficient and reassuring patient experience. You will coordinate front-desk services, manage bookings, handle inquiries and work closely with doctors, nurses and the Practice Manager to support a responsive primary care team.

The role requires excellent customer service, clear communication, strong organisation and strict confidentiality.

Qualifications

• Friendly, calm and professional with strong customer-service skills.
• Clear communication with patients, whānau, and health teams.
• Organised and able to prioritise a busy workflow.
• Sound computer and administrative skills with practice systems.
• Integrity and patient confidentiality.
• Willingness to help wherever needed.

Responsibilities

• Welcome patients and visitors warmly at the front desk.
• Manage registrations, enrolments, transfers and bookings in the system.
• Answer calls, take messages and respond to enquiries efficiently.
• Monitor waiting area and inform patients about delays.
• Process charges, payments and subsidies accurately.
• Attend meetings and training as required.

Skills

Customer service

Clear communication

Organisation

Confidentiality

Teamwork

Multidisciplinary teamwork

Tools

Practice management system

Job description

As a Medical Receptionist, you will play a pivotal role in creating a friendly, efficient and reassuring experience for every patient and visitor while helping the wider clinical team deliver smooth, responsive care. You will coordinate front-desk services, manage patient expectations and communicate closely with doctors, nurses, primary care health assistants and the Practice Manager.

Key responsibilities

• Welcome patients and visitors promptly, warmly and courteously
• Manage patient arrivals, registrations, enrolments, transfers and appointment bookings accurately in the practice management system
• Answer telephone calls promptly, record complete messages and respond to enquiries efficiently
• Monitor the waiting room, keep patients informed of delays and alert a nurse when someone appears unwell, distressed or needs privacy
• Process patient charges, payments, receipts, banking reconciliations and eligible subsidy claims accurately
• Complete filing, scanning, incoming and outgoing mail, email administration and stock monitoring within required timeframes
• Maintain strict patient confidentiality, privacy and workplace security at all timesAttend team meetings and relevant internal or external training

About you

• A friendly, calm and professional manner with strong customer-service skills
• Clear communication and confidence working with patients, whānau, visitors and multidisciplinary teams
• Excellent organisation, accuracy and the ability to prioritise a busy workflow
• Sound computer and administrative skills, with confidence learning practice systems
• Integrity and a strong understanding of patient confidentiality
• A proactive, flexible approach and willingness to help wherever needed

Our commitment

We are committed to Te Tiriti o Waitangi and to improving health equity. You will work in a culturally safe, appropriate and competent way, respect each person's identity and values, and help patients access support that reflects their culture, needs and preferences.