Medical Reception / Admin

Tamatea Medical Centre; Napier; On-site; NZD 40,000 - 60,000; Full time

Job summary

Tamatea Medical Centre in Napier is seeking a friendly Medical Receptionist/Administrator to be the first point of contact for patients and visitors. This full-time role (32–40 hours per week) supports front-desk operations, phone triage, and day-to-day practice flow with calm professionalism.

You will bring experience in medical reception or health administration, thrive in a fast-paced environment, and help nurture a welcoming, culturally safe space for our diverse community.

Qualifications

• Experience in a medical reception or health administration role.
• Ability to thrive in a fast-paced environment and manage a variable workload.
• Skill at de-escalating challenging situations and maintaining professionalism.
• Willingness to learn new skills and contribute to ongoing improvement.

Responsibilities

• Be the first point of contact for patients and visitors at the front desk.
• Handle phone calls, check-in and scheduling to keep the day flowing smoothly.
• Support day-to-day practice operations and contribute to a welcoming environment.

Skills

Growth mindset

Psychological safety

Personal accountability

Positive, social outlook

Respect for cultural diversity

Job description

Medical Reception / Administrator (Full time: 32-40 hours per week)

Tamatea Medical Centre – Tamatea, North Island

Join our caring, community-minded Medical Centre team.

We’re looking for a welcoming and capable Receptionist/Administrator to be part of our local Medical Centre whānau. This is a key role at the heart of our practice — the first smile patients see, the calm voice on the phone, and the person who helps keep our busy day flowing smoothly.

Our community is diverse and vibrant, with around 35% of our patients identifying as Māori or Pasifika. We are committed to upholding the principles of Te Tiriti o Waitangi and providing healthcare that is equitable, culturally safe, and respectful of everyone who walks through our doors.

We’re looking for someone who brings:

• Growth mindset – open to learning, feedback, and new ways of working.
• Psychological safety – you help create a space where everyone feels comfortable to speak up and be themselves.
• Personal accountability – you take ownership of your mahi, your wellbeing, and the quality of the experience you help create.
• A positive, social outlook – you enjoy connecting with people and bring good energy to the team.
• Respect for cultural diversity – you value the different backgrounds, perspectives, and strengths people bring.

You’ll thrive in this role if you:

• Have experience in a medical reception or health administration role. If you enjoy being on the front line of care, thrive in a busy environment, and want to make a real difference in your community, we’d love to hear from you.
• Enjoy working in a fast-paced environment where no two days are the same.
• Are able to self-manage a variable workload with calm focus and good judgement.
• Can think on your feet and respond to changing priorities with professionalism.
• Are skilled at de-escalating challenging situations and keeping interactions positive.
• Are keen to learn new skills and contribute to ongoing improvement.