MECCA Queenstown - Zone Manager

Mecca Brands; Queenstown; On-site; NZD 90,000 - 110,000; Full time

Benefits offered by this job

MECCAversity education

Zone Manager summits

Monthly bonus program

Discounts & product allowance

Parental Support

Job summary

MECCA Brands in New Zealand seeks a Zone Manager to lead a flagship store and deliver outstanding customer experiences. You will drive store performance, coach the team, and model clear communication and strong leadership every day.

This role emphasizes coaching, customer service excellence, and achieving KPIs while embracing MECCA’s values and charitable initiatives, with opportunities for education and bonuses through MECCAversity and performance programs.

Qualifications

• Prior experience leading large retail teams.
• A true passion for exceptional customer service and MECCA-magic moments.
• Confidence in coaching and providing feedback to develop team members.

Responsibilities

• Support the Management Team to deliver exceptional customer experiences in your store.
• Lead from the front; drive store success through strong communication and upskilling the team.
• Engage and motivate the team to meet KPIs and uphold MECCA values.

Skills

Retail leadership

Customer service

Team development

Communication

Job description

Are you ready to take your leadership career to the next level and join Australia’s leading prestige beauty retailer?

Perks as a Zone Manager at MECCA

• World-class education opportunities with MECCAversity
• Zone Manager summits
• Opportunities to earn more with our monthly performance bonus program
• Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
• A competitive Parental Support Program

Day-to-day responsibilities / Ngā kawenga o ia rā

• Support the Management Team to deliver exceptional customer experiences in your store
• Leading from the front; drive success in your store through strong communication and upskilling the team
• Engage and motivate your team in store to meet KPIs and uphold our values

What success looks like in this role / Ngā āhua o te angitu i tēnei tūranga

• Prior experience in successfully leading large retail teams
• A true passion for exceptional customer service, going above and beyond for our customers to create MECCA-magic moments
• Confidence in providing feedback to develop and coach team members

If you have never worked for MECCA before, the first 90-days of employment will be subject to a trail period

Requirement of the role Availability to work late evenings and weekends

More than skin deep / Nui kē atu i te pani noa iho

At MECCA, we're committed to being a force for good – within and beyond the beauty industry. Through our sustainability program,MECCA M-PACT, we’re transforming our business by building environmental and social sustainability-focused thinking into our operations – from our products and footprint to our brands and suppliers. We believe that beauty has the power to change lives. Through our social change movement, MECCA M-POWER, we support a group of over 20 incredible organisations dedicated to creating a future where the next generation can thrive. We strive to fight for women by ensuring their access to education, improving their health, safety and well-being, empowering female-led businesses, supporting women to become financially secure and independent and elevating women's voices in politics and public life. Join us, and together we can make the world over.

To learn more about life at MECCA Brands, please visit https://www.mecca.com.au/retail-careers.html

Since our very first day in 1997, our purpose has been to enable our customers to look and feel their best by offering them the world’s best line-up of beauty and skin‑care brands, coupled with exceptional service. Fast forward to today, and we have almost 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or one of our Distribution Centres, you will be an integral part of the MECCA family.