Meaningful CX Advisor for Disability Services

Enable New Zealand Limited; Palmerston North; On-site; NZD 48,000 - 60,000; Part time

Job summary

Enable New Zealand is seeking a Customer Experience Advisor to join our contact centre in Palmerston North. This 34-hour-per-week role provides information and support to enable customers to access Enable’s services and equipment, with a focus on clear communication, empathy and practical problem-solving.

You’ll be the first point of contact across phone, email and digital channels, aiming to resolve enquiries at first contact, maintain accurate records, and collaborate to improve service

Qualifications

• Experience in a contact centre or high-volume customer service environment.
• Clear communication, empathy and practical problem-solving.
• Ability to use technology, manage multiple channels and keep records accurate.
• Fluency in Te Reo Māori is desirable but not essential.

Responsibilities

• Assist customers via phone, email and digital channels with clear, practical guidance.
• Be the first point of contact, resolving enquiries at first contact where possible.
• Maintain accurate customer records and follow established processes.
• Collaborate across Enable to support continuous service improvement.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Enable New Zealand is seeking a Customer Experience Advisor to join our contact centre in Palmerston North. This 34-hour-per-week role provides information and support to enable customers to access Enable’s services and equipment, with a focus on clear communication, empathy and practical problem-solving.

You’ll be the first point of contact across phone, email and digital channels, aiming to resolve enquiries at first contact, maintain accurate records, and collaborate to improve service