Inbound Client Support Specialist - Empathy-Driven

Ministry of Social Development; Christchurch; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Annual pay progression

Vision care subsidy

Accident insurance coverage

Career development framework

Staff discounts on health insurance

Wellbeing support

Job summary

The Ministry of Social Development in New Zealand seeks a dedicated contact centre advisor to be the first point of contact for clients. You will provide inbound phone support, guiding callers through available services with clear and accurate information while handling diverse and challenging situations.

You will navigate tools and resources to ensure clients receive appropriate support. The role emphasizes empathy, respect, and accessibility, with structured training, ongoing support, and

Qualifications

• Take inbound calls from clients in diverse and difficult situations.
• Provide clear and accurate information about available services.
• Lead conversations with patience and empathy to ensure callers feel heard.
• Navigate complex situations using available tools and resources.

Responsibilities

• Be the first point of contact for clients via phone.
• Guide clients through MSD services with accurate information.
• Assist clients to access the services they need.
• Support clients with empathy and resolve challenges during calls.

Skills

Inbound call handling

Empathy and active listening

Clear information delivery

Using technology while speaking

Education

NZ Citizenship or Permanent Resident

Tools

Phone systems

Job description

The Ministry of Social Development in New Zealand seeks a dedicated contact centre advisor to be the first point of contact for clients. You will provide inbound phone support, guiding callers through available services with clear and accurate information while handling diverse and challenging situations.

You will navigate tools and resources to ensure clients receive appropriate support. The role emphasizes empathy, respect, and accessibility, with structured training, ongoing support, and