Market Manager

Fonterra Co-operative Group; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Fair pay

Health programs

Work-life balance

Employee recognition

Community involvement

Job summary

Fonterra Te Mātāpuna is seeking a Market Manager to join the GSC Customer team on a 12-month fixed-term basis. You will build relationships across diverse markets, advocate for market priorities, and support strong customer and supply chain outcomes.

You’ll partner with Planning, Logistics, Manufacturing and Commercial teams to drive alignment, manage issues, and identify opportunities to improve the customer experience.

Qualifications

• Experience in customer-facing, market-facing or supply chain roles.
• Strong stakeholder engagement and influencing capability.
• Excellent communication and relationship-building skills.
• Experience working across multiple markets, regions or cultures would be advantageous.
• Commercial and customer-centric thinking.
• Ability to navigate ambiguity and manage competing priorities.
• A relevant tertiary qualification or equivalent experience.

Responsibilities

• Championing customer advocacy across Global Supply Chain.
• Building trusted relationships with market and customer stakeholders across multiple regions.
• Leading market engagement, feedback discussions and regular governance forums.
• Driving improvements in order book health, customer experience and DIFOT performance.
• Supporting the resolution of supply chain issues and critical incidents.
• Identifying opportunities for operational improvement and enhanced customer outcomes.
• Providing market insights that influence customer-centric business decisions.

Skills

Customer advocacy

Stakeholder engagement

Market engagement

Communication

Relationship building

Education

Relevant tertiary qualification or equivalent experience

Job description

At Fonterra Te Mātāpuna, we want everyone to feel they can be themselves.

Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution.

Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.

The GSC Customer team plays a critical role in connecting our customers, markets and operations. Working across Planning, Logistics, Manufacturing and Commercial teams, we help ensure the voice of the customer is represented in decision-making while driving strong supply chain performance and customer outcomes. The Market Manager team acts as a key connector between our markets and the wider Co‑op, helping deliver a seamless customer experience.

About the Opportunity | Mō tēnei tūranga

We have an exciting opportunity for a Market Manager to join our GSC Customer team on a 12-month fixed-term basis.

As the voice of the customer across Global Supply Chain, you'll be responsible for building strong relationships across a diverse portfolio of markets. You'll work closely with market teams and operational stakeholders to understand customer needs, advocate for market priorities and support strong customer and supply chain outcomes.

This role offers a unique opportunity to engage with a broad range of customers, cultures and supply chain challenges. You'll partner across Planning, Logistics, Manufacturing and Commercial teams to drive alignment, manage issues proactively and identify opportunities to continuously improve the customer experience.

Key responsibilities include:

• Championing customer advocacy across Global Supply Chain.
• Building trusted relationships with market and customer stakeholders across multiple regions.
• Leading market engagement, feedback discussions and regular governance forums.
• Driving improvements in order book health, customer experience and DIFOT performance.
• Supporting the resolution of supply chain issues and critical incidents.
• Identifying opportunities for operational improvement and enhanced customer outcomes.
• Providing market insights that influence customer‑centric business decisions.

You may come from a supply chain, customer operations, logistics, planning or commercial background and will enjoy partnering across teams to influence outcomes and deliver value for customers.

You'll also bring:

• Experience in customer‑facing, market‑facing or supply chain roles.
• Strong stakeholder engagement and influencing capability.
• Excellent communication and relationship‑building skills.
• Experience working across multiple markets, regions or cultures would be advantageous.
• Commercial and customer‑centric thinking.
• The ability to navigate ambiguity and manage competing priorities.
• A proactive approach to problem solving and continuous improvement.
• A relevant tertiary qualification or equivalent experience.

At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone – no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our Values Quiz

We care for our people globally. Our comprehensive benefits support your well‑being, development, and work‑life balance:

• Fair and equitable pay
• Health and well‑being programs (medical, mental health support)
• Work-life balance options (flexible/hybrid working where possible)
• Employee recognition
• Support for community involvement and cultural connection

At Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co‑operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.

Does this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together.

Together, we're shaping a future of inclusion | He Wāhi mō te Katoa

Inclusion is key to our Co‑operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation.

We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions).

Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth.

If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou.

Applications close at midnight on Sunday 18th October 2026.