Judicial Support Advisor

Justice; Whanganui; On-site; NZD 70,000 - 94,000; Full time

Benefits offered by this job

4.4 weeks holiday

Flexible work hours

Online professional development portal

Networks for inclusion and engagement

Job summary

Justice's Judicial Support Advisor role in Palmerston North combines technical problem-solving with exceptional customer service. Based at Palmerston North District Court, you’ll support judiciary staff desk-side and remotely, travelling to courts across the Central North Island and building trusted relationships with senior stakeholders.

You’ll explain technical information clearly, learn new systems quickly and coach others, while contributing to nationwide initiatives within a dispersed team

Qualifications

• Proven experience delivering high-quality technology support for diverse users.
• Strong customer service focus with ability to manage senior stakeholders.
• Comfortable learning and explaining new systems clearly.

Responsibilities

• Build trusted relationships with Judiciary members and staff.
• Provide responsive technology support in person and remotely.
• Understand customers' needs and tailor support accordingly.
• Troubleshoot and resolve issues across workplace tech.
• Explain technical info clearly to varied knowledge levels.
• Provide coaching and training to maximise tech use.
• Support introduction and adoption of new systems.
• Identify recurring problems and suggest service improvements.
• Collaborate with Digital teams, suppliers and partners.
• Contribute to projects improving technology services.

Skills

Customer service

Relationship management

Technical capability

Troubleshooting

Communication

Learning ability

Problem solving

Independence

Organisational skills

Tools

Microsoft 365

Remote technologies

Job description

Job Description

Permanent, full time | Palmerston North

Great with people. Confident with technology. Make a difference supporting the Judiciary.

Te Haeata/The Opportunity

This is not your typical technology support role.

As a Judicial Support Advisor based in Palmerston North, you'll combine strong technical capability with exceptional customer service and relationship management, providing dedicated technology support and advice to members of the Judiciary and their support staff.

you’ll get to know the people you support and how they work, building trusted relationships and becoming someone they can rely on for practical advice, responsive service and hands-on technical support.

This is a unique opportunity for someone who enjoys working with people as much as technology. You'll need the confidence to engage effectively with senior stakeholders, the technical ability to troubleshoot and resolve issues, and the ability to quickly learn new systems and explain technology in a clear and straightforward way.

Based at Palmerston North District Court, you'll provide both desk-side and remote support and travel to courts across the Central North Island. You'll work with a high degree of independence locally, while being part of a supportive, nationally dispersed Judicial Support Advisory team.

What You'll Be Doing

In this role, you'll:

• build strong, trusted relationships with members of the Judiciary and their support staff
• provide responsive, high-quality technology support, both in person and remotely
• understand how your customers work and tailor your support to their needs
• troubleshoot and resolve issues across a broad range of workplace technology
• explain technical information clearly to people with different levels of technical knowledge and confidence
• provide advice, coaching and tailored training that helps people get the most from their technology
• support the introduction and adoption of new systems and technology
• look beyond the immediate issue to identify recurring problems and opportunities to improve service
• work with other Digital teams, suppliers and technology partners to resolve more complex issues
• contribute to projects and initiatives that improve technology services for the Judiciary

Ō Pūkenga/Skills And Experience

We're looking for someone who understands that great technology support requires both technical capability and an ability to work exceptionally well with people.

You may already work in technology support, or you may come from another environment where you've developed strong technical skills while supporting senior or specialist customers. What matters is your ability to demonstrate the right combination of technical capability, customer focus and relationship skills.

You’ll Bring

• excellent customer service and relationship management skills, with the confidence to build trust and credibility with senior stakeholders
• strong technical capability and practical experience supporting workplace technology, including Microsoft 365, hardware, software and remote technologies
• the ability and curiosity to quickly learn new technologies and systems
• strong communication skills and the ability to make technical information straightforward and easy to understand
• a proactive, solutions-focused approach to problem solving
• patience and confidence when coaching and supporting others
• sound judgement, initiative and the ability to work independently
• strong organisational skills and the ability to manage competing priorities
• a professional approach and commitment to providing a consistently high standard of service.

ITIL knowledge or qualifications would be an advantage, and knowledge of the Justice Sector or Government environment would also be beneficial.

Because of the geographic distribution of the people we support, some travel is required, and you'll need to hold a current full New Zealand driver licence.

Mō Mātou/About Us

At Te Tāhū o te Ture, the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.

The Judicial Support Advisory Services team is part of Digital, with team members based in courthouses around the country. We bring together a wide range of skills, strengths and experience and, while geographically dispersed, work closely together to share knowledge, tackle challenges and deliver great outcomes for the Judiciary and their support staff.

Does this sound like you?

If you get as much satisfaction from building trusted relationships and providing a great customer experience as you do from solving technical problems, we'd like to hear from you.

In Your Cover Letter, Please Tell Us About

• Your technical experience, including the types of technology, systems or technical issues you've supported.
• Your customer and stakeholder experience, including an example of how you've built an effective working relationship and adapted your approach to meet a customer's needs.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is between $70,050 - $94,348 based on your skills and experience.

Applications close on 20 November 2026; however, we will be reviewing CVs as they come in and inviting successful candidates to interview before the close date.

If you have any questions, please [e-mail]

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