Maintenance Operations Centre Coordinator

Kainga Ora; Christchurch; On-site; NZD 34,000 - 41,000; Full time

Job summary

MOVD Logistics Limited in Christchurch, Canterbury is hiring a bookings and customer support coordinator on a full-time, permanent basis. The role focuses on customer bookings and service, with our operations team handling routing and driver allocation.

You will guide customers from the first enquiry through to completed bookings and ensure accurate handover to the operations team. You will be one of the first contact points for MOVD customers, handling inquiries about moving cars, SUVs, 4WDs,

Responsibilities

• Answering incoming phone calls and emails
• Responding to website enquiries
• Helping customers with transport enquiries
• Providing and following up quotes
• Turning enquiries into confirmed bookings
• Entering new bookings accurately into our system
• Collecting pickup

Job description

Bookings & Customer Support Coordinator

Posted 1 day ago

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Job Description

MOVD Logistics Limited

Christchurch, Canterbury | Full time | Permanent

Approximate pay: $25-30 per hour

MOVD is a growing nationwide transport and logistics company, and we’re looking for an organised, energetic and customer-focused Bookings Team Member to join our team.

This role is focused specifically on customer bookings and customer service. You won’t be responsible for planning truck routes, allocating drivers or managing logistics. we have an operations team for that.

Your job is to make sure customers receive great service from their first enquiry right through to their completed booking.

About the Role

You’ll be one of the first points of contact for MOVD customers.

Every day, customers contact us looking to move cars, SUVs, 4WDs, motorcycles, boats, caravans, machinery and other items throughout New Zealand.

You’ll help customers through the booking process, make sure we have all the information required, follow up quotes and enquiries, confirm bookings and hand completed booking information across to our operations team.

A big part of the role is communication and follow-up. We want customers to feel like someone is taking ownership of their enquiry rather than simply sending them a quote and hoping they come back.

Your Day-to-Day Responsibilities

Your role will include:

• Answering incoming phone calls and emails
• Responding to website enquiries
• Helping customers with transport enquiries
• Providing and following up quotes
• Turning enquiries into confirmed bookings
• Entering new bookings accurately into our system
• Collecting pickup