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Job summary

MOVD in Tauranga, Bay of Plenty, New Zealand is seeking a Bookings Team Member focused on customer bookings and service. You will be the first contact for MOVD customers, guiding them from enquiry to completed booking and handing off to operations.

The role emphasizes communication, follow-up, accuracy entering bookings into CRM, and delivering excellent service while working in a busy, customer-facing environment; previous bookings or customer service experience is a plus.

Qualifications

• Experience in bookings or customer service desirable.
• Excellent communication and follow-up.
• Confident on the phone and professional.
• Organised and able to handle multiple enquiries.

Responsibilities

• Answering incoming calls and emails.
• Responding to website enquiries and transport questions.
• Providing and following up quotes.
• Turning enquiries into confirmed bookings.
• Entering new bookings into our system accurately.
• Collecting pickup and delivery information and confirming details.
• Ensuring payment requirements are clear and followed up.

Skills

Customer service

Phone etiquette

CRM systems

Organised

Communication

Multitasking

Attention to detail

Tools

CRM software

Booking systems

Job description

Tauranga, Bay of Plenty | Full time | Permanent

Approximate pay: $25-30 per hour

MOVD is a growing nationwide transport and logistics company, and we're looking for an organised, energetic and customer-focused Bookings Team Member to join our team.

This role is focused specifically on customer bookings and customer service. You won't be responsible for planning truck routes, allocating drivers or managing logistics. we have an operations team for that.

Your job is to make sure customers receive great service from their first enquiry right through to their completed booking.

About the Role

You'll be one of the first points of contact for MOVD customers.

Every day, customers contact us looking to move cars, SUVs, 4WDs, motorcycles, boats, caravans, machinery and other items throughout New Zealand.

You'll help customers through the booking process, make sure we have all the information required, follow up quotes and enquiries, confirm bookings and hand completed booking information across to our operations team.

A big part of the role is communication and follow-up. We want customers to feel like someone is taking ownership of their enquiry rather than simply sending them a quote and hoping they come back.

Your Day-to-Day Responsibilities

Your role will include:

• Answering incoming phone calls and emails
• Responding to website enquiries
• Helping customers with transport enquiries
• Providing and following up quotes
• Turning enquiries into confirmed bookings
• Entering new bookings accurately into our system
• Collecting pickup and delivery information
• Confirming vehicle or item details
• Checking required transport dates
• Making sure customer contact information is correct
• Confirming payment requirements
• Following up customers who haven't completed their booking
• Communicating booking confirmations
• Keeping customers updated where required
• Passing confirmed bookings to our operations team
• Updating our CRM and booking systems
• Following up completed jobs
• Helping generate repeat bookings
• Providing excellent customer service throughout the process

This Is a Customer-Focused Role

We're looking for someone who genuinely enjoys talking to people.

You need to be confident picking up the phone, understanding what a customer needs and helping them get their transport booked.

Some customers will know exactly what they need. Others may have never transported a vehicle before and will need someone who can clearly explain how the process works.

You’ll need to friendly and approachable while still being confident enough to ask for the booking and close the job.

What We're Looking For

We'd love to hear from you if you are:

• Confident and professional on the phone
• Friendly and customer focused
• Highly organised
• Accurate when entering information
• Good at following up customers
• Comfortable working with computers and CRM systems
• Able to manage multiple enquiries at once
• A strong communicator
• Reliable and punctual
• Comfortable working in a busy environment
• Able to take ownership of your workload
• Positive and willing to be part of a growing team

Previous experience in bookings, reservations, customer service, administration, call centres, automotive or transport would be an advantage, but transport experience isn't essential.

We can teach you how our transport network works. What's harder to teach is a great attitude, strong communication and genuine customer service.

Why Join MOVD?

MOVD is growing, and we're building a strong team to support that growth.

You'll work alongside our sales, bookings and operations teams, with each department having a clear responsibility.

You'll have the opportunity to learn the transport industry, work with customers throughout New Zealand and develop within the business as MOVD continues to expand.

For the right person, there will be opportunities to progress into senior bookings, customer account management, sales or other areas within MOVD.

If you're organised, confident on the phone, great with customers and enjoy turning enquiries into completed bookings, we'd like to hear from you.

Contact

Jaxon Strange |