Bookings & Customer Success Coordinator

Kairos Group; Christchurch; On-site; NZD 34,000 - 41,000; Full time

Job summary

MOVD Logistics Limited is seeking a proactive Bookings & Customer Support Coordinator in Christchurch, Canterbury. This full-time, permanent position focuses on handling customer bookings and service from first enquiry to completed booking.

You will be the first contact for MOVD customers, guiding them through the booking process, gathering information, following up on quotes, and handing off confirmed bookings to operations. Strong communication and a customer-first attitude are essential.

Qualifications

• Experience in bookings or customer service preferred.
• Strong communication and follow-up skills are essential.
• Comfortable using CRM systems and entering data accurately.
• Organised and able to manage multiple enquiries simultaneously.

Responsibilities

• Answer incoming calls and emails.
• Process customer bookings and quotes.
• Enter bookings into the CRM system accurately.
• Follow up incomplete bookings and confirm details.
• Provide excellent customer service throughout the process.

Skills

Phone communication

Customer focus

Organised

CRM experience

Multi-tasking

Clear communicator

Reliable

Ownership

Tools

CRM software

Job description

MOVD Logistics Limited is seeking a proactive Bookings & Customer Support Coordinator in Christchurch, Canterbury. This full-time, permanent position focuses on handling customer bookings and service from first enquiry to completed booking.

You will be the first contact for MOVD customers, guiding them through the booking process, gathering information, following up on quotes, and handing off confirmed bookings to operations. Strong communication and a customer-first attitude are essential.