Maintenance Coordination Specialist

Kā te Rama Switched On Group; Palmerston North; Presencial; NZD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Kā te Rama Switched On Group is seeking a Customer Coordinator for our Palmerston North team. You will be the central point for coordinating maintenance work, liaising with customers, scheduling trades, and ensuring information is accurate and up to date.

In this role you will balance priorities, solve problems, and keep customers informed throughout the process. A proactive, organised approach and strong communication will help you deliver quality outcomes for our communities.

Formación

• Previous experience in customer service, administration, scheduling, coordination, or a similar role.
• Strong communication skills and confidence speaking with a wide range of people.
• Excellent organisational and time management skills.
• Strong attention to detail and a commitment to accurate record keeping.
• The ability to prioritise work, solve problems, and adapt when priorities change.
• Good working knowledge of Microsoft Office and experience working with databases or work management systems.

Responsabilidades

• Managing maintenance work orders from initial request through to completion, invoicing, and closure.
• Scheduling and dispatching the right trade for each job based on location, skills, availability, and customer requirements.
• Communicating with customers throughout the process and ensuring they know what to expect.
• Monitoring work progress and following up to ensure jobs are completed within required timeframes.
• Responding to customer enquiries via phone and email and ensuring actions are followed through.
• Managing customer complaints, investigating issues, and working with the wider team to find practical solutions.
• Maintaining accurate records and updating systems with job and customer information.
• Producing reports and supporting the team with administration and data management tasks.
• Identifying trends, recurring issues, and opportunities to improve service delivery and efficiency.

Conocimientos

Customer service

Administration

Scheduling

Coordination

Microsoft Office

Databases

Herramientas

Microsoft Office

Work management systems

Databases

Descripción del empleo

Kā te Rama Switched On Group is seeking a Customer Coordinator for our Palmerston North team. You will be the central point for coordinating maintenance work, liaising with customers, scheduling trades, and ensuring information is accurate and up to date.

In this role you will balance priorities, solve problems, and keep customers informed throughout the process. A proactive, organised approach and strong communication will help you deliver quality outcomes for our communities.