Luxury Front Office Leader – Five-Star Lodge

Rosewood Hotel Group; Hastings; Sur place; NZD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Staff meals

Staff perks programme

Learning and progression

Collaborative team environment

Rosewood luxury destination

Résumé du poste

Rosewood Cape Kidnappers in Hawke’s Bay, New Zealand, is seeking a seasoned Front Office Manager to lead our front office and guest services at this acclaimed luxury lodge.

Reporting to Hotel Management, you will drive a high-performance team, ensure seamless arrivals and departures, and uphold exceptional standards of service across all touchpoints. The role is full time, 45 hours over 5 days, with weekends and public holidays required, and offers a competitive remuneration package.

Qualifications

• Minimum of 4–5 years' management experience within Front Office operations in luxury hotel, lodge, or five‑star resort environment.
• Qualification in Hotel Management, Hospitality Management, Business Management, or a related field
• Must have a valid full driver’s license.
• Own reliable vehicle due to remote location.
• Strong knowledge of Front Office operations, guest services, and hotel systems.
• Advanced working knowledge of Opera PMS.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication in English.
• Strong leadership, coaching, and people management capabilities.
• Ability to work flexible hours, including weekends, public holidays, and occasional overnight shifts.
• Additional language skills (Mandarin advantageous)

Responsabilités

• Lead, supervise, mentor, and develop the Front Office team, including Assistant Front Office Managers, Reception, Guest Experience and night teams.
• Manage day-to-day Front Office operation with exceptional guest service standards.
• Recruit, train, coach, and support team members to achieve objectives.
• Develop and implement departmental procedures, standards, and service initiatives.
• Conduct regular team meetings and performance reviews.
• Manage guest arrivals, departures, requests, feedback, and complaints professionally.
• Coordinate between hotel departments to deliver seamless guest experiences.
• Prepare and distribute daily operational reports and departmental updates.
• Liaise with Accounts regarding guest invoices, payments, and reconciliation.
• Monitor reservations and guest preferences to ensure personalized service.
• Support succession planning, talent development, and workforce planning.
• Ensure compliance with policies and health & safety requirements.
• Anticipate challenges and implement solutions to maintain service excellence.

Connaissances

Front Office leadership

Hotel operations

Guest service excellence

Opera PMS

Microsoft Office

English communication

People management

Driver's license

Flexible hours

Languages advantageous

Formation

Hotel Management or related field

Outils

Opera PMS

Microsoft Office (Word/Excel/PowerPoint)

Description du poste

Rosewood Cape Kidnappers in Hawke’s Bay, New Zealand, is seeking a seasoned Front Office Manager to lead our front office and guest services at this acclaimed luxury lodge.

Reporting to Hotel Management, you will drive a high-performance team, ensure seamless arrivals and departures, and uphold exceptional standards of service across all touchpoints. The role is full time, 45 hours over 5 days, with weekends and public holidays required, and offers a competitive remuneration package.