Guest Concierge Porter | Luggage, Valet & Welcome Expert

Mövenpick Hotels & Resorts; Auckland; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Access to Accor Academy (Learn yourWay

Discounted F&B & Accommodation World‑w

Dry Cleaning of Uniform

Diverse and inclusive work culture

Parental Leave Scheme

Employee Assistance Program

Job summary

Mövenpick Hotel Auckland, located in the heart of the CBD, invites you to join as a guest services-oriented team member. You will welcome guests warmly and be the visible point of contact in the lobby, assisting with luggage, car parking, and local information throughout shifts.

The role requires excellent spoken English, a NZ driver's license, and the ability to lift up to 30 kg. A rotating roster including weekends and nights may apply.

Qualifications

• Excellent spoken English.
• Full New Zealand driver’s license.
• Ability to drive both auto and manual cars is an advantage.
• Ability to work on a rotating roster over 7 days if required, including weekends, public holidays and morning and night shifts.
• Physically fit and able to lift at least 30kg.
• Well groomed and presentable.

Responsibilities

• Welcome all guests and visitors with warmth, creating an atmosphere woven around real conviviality.
• Be present and visible in the lobby, to be easily identifiable by guests as the person to whom they should go to.
• Assist with the transfer, storage and handling of guest luggage and property, park and retrieve guest cars as requested.
• Help guests with requests in a professional and polite manner.
• Assist with directions, local information, and transportation.

Skills

Excellent spoken English

Job description

Mövenpick Hotel Auckland, located in the heart of the CBD, invites you to join as a guest services-oriented team member. You will welcome guests warmly and be the visible point of contact in the lobby, assisting with luggage, car parking, and local information throughout shifts.

The role requires excellent spoken English, a NZ driver's license, and the ability to lift up to 30 kg. A rotating roster including weekends and nights may apply.