Loyalty Insights & Customer Analytics Leader

JobSpace; Auckland; On-site; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Free carparking

Health insurance

Onsite cafe with meals discount

Discount at stores

Flexible working options

Birthday leave

Learning & development

Job summary

Foodstuffs is seeking a Loyalty Insights & Customer Analytics Manager in Auckland to lead a data-driven loyalty programme strategy. The role focuses on understanding Club+ customer needs, behaviours, and value from benefits, driving personalised journeys across the lifecycle.

You will oversee dashboards, insights storytelling, and cross-functional collaboration with marketing, CX, product, and data teams to optimise propositions and experiences.

Qualifications

• 7+ years' experience in loyalty programme or shopper insights and customer strategy.
• Strong expertise in lifecycle marketing and personalised engagement.
• Ability to translate insights into actionable recommendations from first-party data sources.
• Experience leading cross-functional agile teams and influencing stakeholders.
• Deep understanding of data platforms and marketing technology.

Responsibilities

• Lead loyalty programme, customer engagement and insights to identify trends and opportunities.
• Translate customer behaviours into actionable personalised experiences and offers.
• Oversee engagement reporting, dashboards and data visualisation to support data-driven decisions.
• Lead and develop a high-performing engagement insights team across marketing, CX, product and data stakeholders.

Skills

Loyalty programme

Lifecycle marketing

Data storytelling

Stakeholder engagement

Team leadership

First-party data

Job description

Foodstuffs is seeking a Loyalty Insights & Customer Analytics Manager in Auckland to lead a data-driven loyalty programme strategy. The role focuses on understanding Club+ customer needs, behaviours, and value from benefits, driving personalised journeys across the lifecycle.

You will oversee dashboards, insights storytelling, and cross-functional collaboration with marketing, CX, product, and data teams to optimise propositions and experiences.