Loyalty Insights Leader: Customer Analytics

Foodstuffs North Island; Auckland; Hybrid; NZD 120,000 - 160,000; Full time

Benefits offered by this job

Free parking

Health insurance

Onsite café

Flexible work

Birthday day off

Long service leave

Learning and development

Flu vaccinations

Job summary

Foodstuffs North Island is hiring a Loyalty Insights & Customer Analytics Manager to strategically lead understanding of Club+ customers, their shopping and engagement across channels, using first‑party data to optimise propositions and journeys.

You will oversee reporting, dashboards and data visualisation to support data‑driven decisions, and lead a high‑performing engagement insights team while collaborating with marketing, CX, product and data stakeholders. Flexible working options available.

Qualifications

• 7+ years’ experience in loyalty programme or shopper insights, behavioural analytics and customer strategy.
• Strong expertise in lifecycle marketing, campaigns, offers and personalised customer engagement.
• Proven ability to translate insights into actionable recommendations from first party data.
• Experience building high‑performing teams and leading cross‑functional agile collaboration.
• Deep understanding of data platforms, marketing tech and data‑driven decision making.

Responsibilities

• Lead loyalty programme, engagement insights and performance analysis to identify trends and opportunities.
• Translate customer behaviours into personalised experiences and lifecycle communications.
• Oversee engagement reporting, dashboards and data visualisation for data‑driven decisions.
• Lead and develop a high‑performing insights team while collaborating with marketing, CX, product and data stakeholders.

Skills

Loyalty programme

Customer analytics

Lifecycle marketing

Stakeholder management

Data storytelling

Job description

Foodstuffs North Island is hiring a Loyalty Insights & Customer Analytics Manager to strategically lead understanding of Club+ customers, their shopping and engagement across channels, using first‑party data to optimise propositions and journeys.

You will oversee reporting, dashboards and data visualisation to support data‑driven decisions, and lead a high‑performing engagement insights team while collaborating with marketing, CX, product and data stakeholders. Flexible working options available.