Logistics Customer Service & Operations Officer

COSCO SHIPPING Lines (New Zealand) Limited; Auckland; On-site; NZD 60,000 - 85,000; Full time

Job summary

COSCO SHIPPING Lines (New Zealand) Limited is seeking a Logistics Customer Service & Operations Officer to manage ordering, supplier coordination, and end-to-end logistics for cost-effective service delivery. You will handle customer enquiries, prepare documentation, invoice customers, and support general administrative tasks while collaborating with Operations, Sales, and supply chain partners.

The role emphasizes teamwork, accuracy, and timely problem solving to meet HQ KPIs and departmental

Responsibilities

• Receive customer orders and prepare required documents.
• Place supplier orders according to customer requirements.
• Coordinate logistics activities across service nodes for end-to-end delivery.
• Handle customer enquiries including digital/e-commerce product queries.
• Prepare and issue invoices; process supplier service orders.
• Perform data entry, billing, and general administrative duties.
• Investigate customer queries and escalate complex issues to management.
• Assist other departments on special projects and provide backup support.
• Work as part of a team to meet HQ KPIs and departmental objectives.

Job description

Logistics Customer Service & Operations Officer

The position is responsible for receiving and processing customer orders, selecting suitable supplier solutions, and coordinating logistics activities to ensure cost-effective, reliable, and high-quality service delivery. The role also supports end-to-end logistics coordination, digital & e-commerce product enquiries, customer service activities, documentation, billing, and general operational administration.

Key responsibilities

Receive customer job orders and prepare all required documents based on the information and requirements provided by customers.

Place necessary orders with suppliers in accordance with customer requirements and operational needs.

Coordinate and arrange logistics activities across different service nodes to ensure smooth end-to-end service delivery.

Handle customer enquiries, including digital & e-commerce product enquiries and other logistics-related service requests.

Prepare and issue customer invoices, and process supplier service orders where required.

Perform data entry, job creation, billing, general administrative duties, and other ad hoc tasks as assigned.

Ensure customer queries and complaints are properly investigated and resolved in coordination with Operations, Customer Service, Sales, associated supply chain partner, suppliers, and customers. Escalate unresolved or complex issues to the Department Manager for guidance and support.

Assist other departments, management and associated supply chain partner with special projects as assigned and provide backup support to other team members when necessary.

Work effectively as part of a team to achieve HQ's KPIs, as well as individual, team, and departmental objectives, sharing knowledge and skills where appropriate.